Took my life in my hands and had the main dealer down here (Yeomans Brighton) change the gbox/front diff oil (master tech as first time they'd been asked......) They did the transfer and rear diff previously. Just picked it up and all safely done it seems!! I'm on 25k miles now and must say gearbox does seem smoother on first drive.
GR Yaris What did you do to your GR Yaris today?
- Thread starter MrJ
- Start date
Galerion
Totally Hooked
- Dec 11, 2023
- 206
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Just washed the car and sealed it with A1 High End Spray Wax. I love this stuff. Just by touching you can feel how smooth the paint is after applying it.
Armijs
Totally Hooked
DO88 have apparently comeback and said they wouldn't usually replace for this issue as it doesn't affect function, IMO poor customer service from them tbh. contact at PFS is going to speak to them again, can't fault PFS.
I know I'm probably be being abit stubborn and while I get their point I refused a 'goodwill' payment if I was happy to keep the product, because I paid for a new product to arrive undamaged, am i being unreasonable?
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Bat out of Hell
Totally Hooked
What did I do in my GRY today . GRY v Tesla
Result : GRY 1 - Tesla 0
Result : GRY 1 - Tesla 0
Nope! I'd would have sent that straight back also..............DO88 have apparently comeback and said they wouldn't usually replace for this issue as it doesn't affect function, IMO poor customer service from them tbh. contact at PFS is going to speak to them again, can't fault PFS.
I know I'm probably be being abit stubborn and while I get their point I refused a 'goodwill' payment if I was happy to keep the product, because I paid for a new product to arrive undamaged, am i being unreasonable?
Michael Knight
Totally Hooked
they should update their product description then, that might come with dents. to me it is no brainer to exhange part to fault free if such is found. just damages their rep if not willing to do so.DO88 have apparently comeback and said they wouldn't usually replace for this issue as it doesn't affect function, IMO poor customer service from them tbh. contact at PFS is going to speak to them again, can't fault PFS.
I know I'm probably be being abit stubborn and while I get their point I refused a 'goodwill' payment if I was happy to keep the product, because I paid for a new product to arrive undamaged, am i being unreasonable?
Aye lucky I ordered with PFS rather than DO88 directly, they've been good to be fair and ordered a replacement and are going to check it when it gets to them.
idrinkbeer
Devoted member
I'm a plumber so if I fit a damaged bath and tell the customer it's ok as the damage doesn't affect its function , would that be OK?DO88 have apparently comeback and said they wouldn't usually replace for this issue as it doesn't affect function, IMO poor customer service from them tbh. contact at PFS is going to speak to them again, can't fault PFS.
I know I'm probably be being abit stubborn and while I get their point I refused a 'goodwill' payment if I was happy to keep the product, because I paid for a new product to arrive undamaged, am i being unreasonable?
Exactly! Or can you imagine taking delivery of your brand new GR and noticing a big dent on a panel and being told that it’s only superficial and won’t affect the performance in any way
But also if you’re paying good money then you’re entitled to expect to receive something that isn’t damaged in any way. Shop soiled and items are often sold for less than RRP after all so it wouldn’t be unreasonable to ask for some money back for something that has arrived looking like that.
you can have your opinion
yes I realise where it's mounted, thank you.
As I stated in the first post about this it's minor, but I paid for a new product and expect it to arrive like so.
its shouldn't be too much to ask for as a customer for a replacement even if it is a minor defect.
this might be 1/100 they made like this but their attitude regarding it is terrible. they clearly can't stick to their own statement on their website. It'll be the first and last product I buy from them out of principle, it's poor attitude and certainly not excellent customer support.
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This has two parts.
The attitude of the buyer. And the attitude of the seller.
I agree it is poor customer service, if a customer unhappy, it is better to make them happy.
But you asked our opinion, and that is what you got from me. Edit: and it was wrong. Sorry.
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I never said you weren't allowed one, it's the thinly veiled personal digs I don't appreciate whether you realise it comes across that way or not, and yet I'm the one acting like a child apparentlyThis has two parts.
The attitude of the buyer. And the attitude of the seller.
I agree it is poor customer service, if a customer unhappy, it is better to make them happy.
But you asked our opinion, and that is what you got from me. To me it's making a fuss about litterally nothing. Like a kid making a fit that a strawberry is crooked on their cake which they will eat 5 seconds later. Sorry
.It's more hassle to return for a refund tbh, I want the part just not dented. PFS premises are only a 30 minute drive away so just going to exchange in person when the new one arrives in the new year to save having to arrange suitable delivery date due to work commitments ectCan you return it or is there something in their return policy which would make it complicated? Would not bother to discuss with them such topics. Some companies use the Black Friday Deals to also get rid of exactly such products.
Anyway Ill leave it at that, threads been derailed abit sorry folks
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Today I fitted a set of HEL braided brake lines. I was dreading bleeding the brakes after, but all went well. The pedal feel is much improved 
SckSqzBngBlo
Dedicated member
Edit:I never said you weren't allowed one, it's the thinly veiled personal digs I don't appreciate whether you realise it comes across that way or not, and yet I'm the one acting like a child apparently
Apologies. I wasn't in a good mood. And I was also wrong, didn't look properly, it's the IC that is dented not the oil cooler and actually visible and the dent is quite long, I only noticed the little chip at first. I agree you have full reason to be unhappy. Again, I apologise.
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