That is harsh, atleast i kinda know/think my car is nearby more or less in the Baltics, on the Toyota Motor Europe website i only see a phone number for the Brussels, Headquarters.
GR Yaris Ships in Transit
- Thread starter Brasso
- Start date
Euge
Totally Hooked
I was surprised yours was on a Sagunto ship tbh. The ships alternate between Sagunto and Livorno before heading for Bristol. Fingers crossed you track it down!
markku
Totally Hooked
- Dec 10, 2023
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The emails I got from Toyota are perfectly synchronized with the trip of Galveston from Nagoya to Sagunto, so I'm pretty sure my car was on Galveston.
I don't know, maybe Sagunto has become the main hub for delivering Toyota cars to Southern Europe after avoiding the Suez Canal, who knows?
My dealer told me that recently Toyota Europe decided to directly manage from Brussels all the deliveries to European Countries, while before each country was responsible for the delivery of their cars, and maybe they reduced the stops by the ships coming from Japan (Sagunto, Bristol, Zeebrugge) to limit costs?
What I'm pretty sure about is that in Bristol they were expecting Galveston coming from Livorno, and on the days when Galveston could have docked in Livorno, all Italian ports were troubled by one of the many strikes that plague Italy almost every day.
So I couldn't be surprised at all if Galveston was actually planning to stop in Livorno, and it canceled the stop due to the strike, like another vehicle carrier ship I was following, did on the exact same days.
The problem is that my dealer told me many horror stories about new car deliveries in Italy recently, with customers waiting for their car (sometimes even after they fully paid for it) for even months, without knowing anything until the car was finally delivered to the dealer.
With Italy you always have to be prepared for the worst, I'm quite used to that on too many things, sadly.
But I'm also ready to press Toyota in any possibile way until they give me some info and until they finally deliver it to my dealer.
I don't know, maybe Sagunto has become the main hub for delivering Toyota cars to Southern Europe after avoiding the Suez Canal, who knows?
My dealer told me that recently Toyota Europe decided to directly manage from Brussels all the deliveries to European Countries, while before each country was responsible for the delivery of their cars, and maybe they reduced the stops by the ships coming from Japan (Sagunto, Bristol, Zeebrugge) to limit costs?
What I'm pretty sure about is that in Bristol they were expecting Galveston coming from Livorno, and on the days when Galveston could have docked in Livorno, all Italian ports were troubled by one of the many strikes that plague Italy almost every day.
So I couldn't be surprised at all if Galveston was actually planning to stop in Livorno, and it canceled the stop due to the strike, like another vehicle carrier ship I was following, did on the exact same days.
The problem is that my dealer told me many horror stories about new car deliveries in Italy recently, with customers waiting for their car (sometimes even after they fully paid for it) for even months, without knowing anything until the car was finally delivered to the dealer.
With Italy you always have to be prepared for the worst, I'm quite used to that on too many things, sadly.
But I'm also ready to press Toyota in any possibile way until they give me some info and until they finally deliver it to my dealer.
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Well, Dealer just contacted me, ETA changed to July 30th, but i finally got my VIN atleast. I guess it was not on last weeks ship then at Paldiski, but actually will be arriving this wednesday.
As i got my VIN i was being a bit cheeky and already added the car to my account through Tech Doc, now atleast i have the car under purchased although it is not yet techincally, no matter, can easily remove it if neccesary
Went ahead and activated connected services, but off course wont see the location as the QR code in multimedia has not been scanned, and PDI has not been done and the fuse has not been removed for everything to go online.
And the possible options, might be more after full activation, climate control was too barebones, only temperature.
As i got my VIN i was being a bit cheeky and already added the car to my account through Tech Doc, now atleast i have the car under purchased although it is not yet techincally, no matter, can easily remove it if neccesary
Went ahead and activated connected services, but off course wont see the location as the QR code in multimedia has not been scanned, and PDI has not been done and the fuse has not been removed for everything to go online.
And the possible options, might be more after full activation, climate control was too barebones, only temperature.
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markku
Totally Hooked
- Dec 10, 2023
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After my complaint email to Toyota Italy, finally today the VIN of my car came up.
Don't know if there is any relation between the two events, but let's think it helped me to get a bit luckier, at least.
No change to the ETA by now, I'll wait and see...
Don't know if there is any relation between the two events, but let's think it helped me to get a bit luckier, at least.
No change to the ETA by now, I'll wait and see...
My car should be by dealer, latest friday evening if all goes well, tomorrow till 12:00 it should be loaded up and on the way. Sale papers are already being handled, number plate should be ordered as well hopefully to arrive at the local DMV/MOT, i could not secure GR-96, but GZ-96 will do, as in GaZoo-96, all our company and family cars have number 96 and different letters. Cant wait at all anymore...
markku
Totally Hooked
- Dec 10, 2023
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That's great to hear!
Today my dealer received the other one that was with mine on the same ship, a manual grey one. He is quite sure mine could arrive in ten days at latest, since he got the VIN of the grey one about 10 days ago.
I'm a bit relieved now...
No custom plates here in Italy, sadly.
We have a law, that introduced custom car plates even here 3 years ago, but this law it's still missing the "applicative decrees", like they name them, some mini-laws very simple to elaborate, that are taking ages to be issued... Italy at its best, as usual
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Ciao Markku,After my complaint email to Toyota Italy, finally today the VIN of my car came up.
Don't know if there is any relation between the two events, but let's think it helped me to get a bit luckier, at least.
No change to the ETA by now, I'll wait and see...
May I know if you find any specific email address or if you just contacted them through the web form available on the website ? I'm asking cause I'm basically in the same situatuation as yours with the car stuck in port/customs (hopefully in Italy), no VIN number and impossible to track the order with the app
markku
Totally Hooked
- Dec 10, 2023
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Ciao @T0M ,
It's not a surprise that we Italians are the ones on this forum with troubles with deliveries...
I used the form on this page:
https://www.toyota.it/forms/contattaci
I'm not so sure that my complaint had some quick effects like this, even if it was quite an harsh complaint, but who knows?
In Italy we are used to "arrangiarci" to get almost everything that it's actually due to us.
Good luck with your complaint, and feel free to ask if you'd need more help.
It's not a surprise that we Italians are the ones on this forum with troubles with deliveries...
I used the form on this page:
https://www.toyota.it/forms/contattaci
I'm not so sure that my complaint had some quick effects like this, even if it was quite an harsh complaint, but who knows?
In Italy we are used to "arrangiarci" to get almost everything that it's actually due to us.
Good luck with your complaint, and feel free to ask if you'd need more help.
markku
Totally Hooked
- Dec 10, 2023
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Just to criticize a bit more Toyota Italy, I see that @Armijs has a beautiful image of a Mk2 GRY on his App after he set the VIN number.
In my case, the VIN inputing procedure went well, it was recognized with all the right settings, but... the image of the car is not available.
It reads "loading..." with a car under a blanket, but I can't have the joy of seeing the picture of a White Mk2 GRY in my App.
Stupid details, I know, but why everything has always some problem to be fixed in this country?
Why can't we already do something working and complete at the first attempt, why??
In my case, the VIN inputing procedure went well, it was recognized with all the right settings, but... the image of the car is not available.
It reads "loading..." with a car under a blanket, but I can't have the joy of seeing the picture of a White Mk2 GRY in my App.
Stupid details, I know, but why everything has always some problem to be fixed in this country?
Why can't we already do something working and complete at the first attempt, why??
Norbi
Obsessed member
… cause Luigi is still-ona-lunch-breack!Just to criticize a bit more Toyota Italy, I see that @Armijs has a beautiful image of a Mk2 GRY on his App after he set the VIN number.
In my case, the VIN inputing procedure went well, it was recognized with all the right settings, but... the image of the car is not available.
It reads "loading..." with a car under a blanket, but I can't have the joy of seeing the picture of a White Mk2 GRY in my App.
Stupid details, I know, but why everything has always some problem to be fixed in this country?
Why can't we already do something working and complete at the first attempt, why??
Entro domani. Dolce Vita! There is even an official emoji for this:
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That's great to hear!
Today my dealer received the other one that was with mine on the same ship, a manual grey one. He is quite sure mine could arrive in ten days at latest, since he got the VIN of the grey one about 10 days ago.
I'm a bit relieved now...
No custom plates here in Italy, sadly.
We have a law, that introduced custom car plates even here 3 years ago, but this law it's still missing the "applicative decrees", like the name them, some mini-laws very simple to elaborate, that are taking ages to be issued... Italy at its best, as usual
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Well i did some extra steps mere mortals like you are not able to doJust to criticize a bit more Toyota Italy, I see that @Armijs has a beautiful image of a Mk2 GRY on his App after he set the VIN number.
In my case, the VIN inputing procedure went well, it was recognized with all the right settings, but... the image of the car is not available.
It reads "loading..." with a car under a blanket, but I can't have the joy of seeing the picture of a White Mk2 GRY in my App.
Stupid details, I know, but why everything has always some problem to be fixed in this country?
Why can't we already do something working and complete at the first attempt, why??
, i basically added this car to my account through TechDoc, rather than adding VIN in the app, it has more power when done like that i think if you dont have the car yet.
Again stuff that is extra cheap in Slovenia, 120€ for a customized plates (2 letters city code + up to 6 characters whatever you want). Probably half GRY have customized ones, I already have an idea for a great one, but I don't want to publicly post it until I have it.
markku
Totally Hooked
- Dec 10, 2023
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Ah, ok, so it's more like how it works in Switzerland (even still a bit different), where you can choose among a few ordinary plates available for free, or you can participate in paid auctions to get some more rare number combinations.
If I'd move back to Switzerland soon (as it looks like it will be, hopefully), taking with me my beloved GRY of course, I will sure take advantage of this as well, once I will import the car there.
If I'd move back to Switzerland soon (as it looks like it will be, hopefully), taking with me my beloved GRY of course, I will sure take advantage of this as well, once I will import the car there.
markku
Totally Hooked
- Dec 10, 2023
- 351
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That's even more interesting, that's great of you! I'm a bit into tech for my daily job (still far away from IT magicians, clearly) and I will try that myself, you got me started!Well i did some extra steps mere mortals like you are not able to do
I will let you know once I stop and cry for your help...
markku
Totally Hooked
- Dec 10, 2023
- 351
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The emoji is the perfect final touch! A gesture as the definite answer to any problem (without solving it at all, clearly...)… cause Luigi is still-ona-lunch-breack!
Entro domani. Dolce Vita! There is even an official emoji for this:
View attachment 29732
markku
Totally Hooked
- Dec 10, 2023
- 351
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I just received a reply from Toyota Italy.
I guess their first intention was to reply with the @Norbi emoji
, but in the end they confirmed that the car is in Italy, and it is completing the final steps for setting it up for the delivery to the dealer.
Hence I guess that my email had some effect, at least they had to check out my car status, and maybe someone recalled that there was a car that had been forgotten somewhere in the process, who knows?
I was pretty sure that Toyota Italy wouldn't have responded, and for once I have to take back my wariness.
Happy to acknowledge that sometimes things work even in Italy.
I guess their first intention was to reply with the @Norbi emoji
, but in the end they confirmed that the car is in Italy, and it is completing the final steps for setting it up for the delivery to the dealer.Hence I guess that my email had some effect, at least they had to check out my car status, and maybe someone recalled that there was a car that had been forgotten somewhere in the process, who knows?
I was pretty sure that Toyota Italy wouldn't have responded, and for once I have to take back my wariness.
Happy to acknowledge that sometimes things work even in Italy.
