Here, as promised in my post
#4,656 on the Delivery Tracking and Collection thread of earlier this evening and for ease of reference, are the six questions about the RTV sealant issue which were originally put to Toyota Buy Online in emails dated the 8th September 2022 and the 5th October 2022 (and see my posts at
#89 and
#264 above):
1) How many GR86s are believed to be at risk of being affected by the RTV sealant issue which currently appears to have caused the engine failure on Blake Alvarado's car and when were they built?
2) How many, if any, of the GR86s identified in 1) above are destined for delivery to the reportedly circa. 430 UK-based customers?
3) Will and, if so, when is a Technical Service Bulletin (TSB) likely to be issued by Toyota Motor Corporation and/or TGB addressing the issue?
4) What steps will TGB take to mitigate the risk of any UK-based GR86s sustaining an engine failure of the type sustained by Blake Alvarado's car
irrespective of whether or not a TSB has been issued and will that work be undertaken by TGB or by the Toyota Dealer responsible for the handover
before delivery?
5) Will TGB confirm that - provided a GR86 is maintained and serviced by a Toyota Dealer every year until the car has either covered 100,000 miles or is ten-years old - the
Relax Warranty will cover any work rectifying an engine failure attributable to the RTV sealant issue
at any time during that ten-year period?
6) What, if any, steps have either Subaru and/or Toyota Motor Corporation taken during the build and/or quality control of the Subaru FA24D engines fitted to the UK-bound GR86s either to eliminate or – at least – mitigate the risk of an RTV sealant-related engine failure affecting any of those cars at some point in the future?
TBO eventually responded in an email dated the 7th December 2022 - the relevant section of that email is therefore reproduced below:
"Firstly, I would like to apologise that I overlooked the full extent of your enquiry emailed to us on 5/10/22.
With regards to GR86 at risk of being affected by the RTV, I can only advise that as we have not had any reports of this nature in the UK, we are not aware of GR86 having this concern of this nature.
Having referred back to our Technical Department they have answered as follows:
We can only answer the customer’s questions with the information we have, we cannot comment on an isolated case in America.
1) We do not believe any UK vehicles are affected with an RTV sealant issue; this is based on no reported failures in the UK.
2) N/A
3) No Toyota Service Bulletin for RTV sealant has been published.
4) We have not had any reported vehicle failures so no steps will be taken.
5) All warranty work will be covered as long as it falls within the terms and conditions of the warranty and that will include Relax.
6) We have no information on this, so we are unable to comment.
You will be provided a service and warranty booklet with your new vehicle purchase, and this will explain our warranty terms and conditions. Should you have any concern with the vehicle this will have to be inspected by your local Toyota Centre to determine the issue with the vehicle prior to confirming whether this is a manufacturing defect or not."
I do have some experienced-based knowledge of how the global Automotive Industry works - while the answers provided by Toyota (GB) PLC's (TGB) Technical Department are strictly truthful because only a small number of GR86s have been registered and are currently in use here, they are, to my mind at least, more than a little disingenuous…
After all, I cannot believe that the Technical Departments at Toyota Motor Europe NV/SA in Zaventem, Belgium and/or Toyota Motor Corporation in Japan have not already conducted detailed investigations into the RTV sealant issue - surely, all that someone from TGB's Technical Department here had to do was to "'phone a friend" in either in Belgium or Japan!
However, notwithstanding that, I hope the answer from TGB's Technical Department to Q5) above will provide the members of this forum with some reassurance that, should their GR86 suffer an engine failure which can be attributed to the RTV sealant issue, then TGB would apparently cover that under the Warranty - provided, of course, that the car concerned has been maintained and serviced in compliance with the Warranty's Terms and Conditions.