That had crossed my mind, but their email did specifically ask for "anything else they should consider". The other reason I had considered not including the mirror was that I think it was a spec change that was communicated to us via a change of the spec list at some point, must admit the details on this is a bit hazy since it was a while ago and so if anyone has a precis on this to remind me that would be useful in case I do include it.
GR86 Vehicle Security
- Thread starter Sonic
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paulR
Obsessed member
I tend to agree with that. The main issue for me is the lack of alarm which is a serious omission on a modern car. This is the first car I’ve bought since my 205GTi in the ‘80s that hasn’t come with an alarm! But it’s Toyota’s response that has really annoyed me, a case of sorry for the inconvenience and if you don’t like it contact the ombudsman. Really poor!
Hachi-roku
Totally Hooked
- Oct 8, 2022
- 622
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I’m yet to make a complaint, I really should get on with it as the TUK response was inflammatory to say the least. No apologetic tone just the written equivalent of this…
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Totally agree with the last 2 posts. For such a large company to not give a crap is unacceptable. Anyone else with finance needs to pile in, it costs TFS £750 for every case they have to answer (plus anything else the FO deems fair to the buyer), they may as well have offered me £750 to get an after market alarm as that is gong to be the likely cost.
Vistalite
Totally Hooked
I made a complaint to Toyota FS in November and after the initial response have heard nothing since, despite them advising that they aim to respond within eight weeks.
I also made an official complaint to the motoring ombudsman in November but have yet to receive any update other than the initial automated reply.
Am I likely to make more progress if I contact the financial ombudsman instead V8s?
I would have thought so, I appear to be making some sort of progress with them. TFS have 8 weeks to give you a final response, if they did reply within 8 weeks and you didn't like their answer you can still go to the FO, if they didn't reply within 8 weeks you obviously still have an automatic right to go to FO (I would imagine no response from them won't be looked at favourably by the FO either).
Vistalite
Totally Hooked
Thank you for the reply.
I have now emailed the FO and await their response. I tried ringing Toyota FS and was put on hold until after their office hours, so will try again tomorrow.
I have now emailed the FO and await their response. I tried ringing Toyota FS and was put on hold until after their office hours, so will try again tomorrow.
Start the process here if you haven't already.
Make a complaint
Use our complaint checker to find out if we’re able to look into your complaint.
www.financial-ombudsman.org.uk
Vistalite
Totally Hooked
Thank you very much indeed for the link V8s. I hadn't been on their website, but simply used their email provided by Toyota FS.
I have completed the online form with attachments via your link and await their response.
I have completed the online form with attachments via your link and await their response.
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Having slept on this I have decided on giving them both barrels. I might not get a chance to use anything kept in reserve.
The FO may pull a blinder and get TFS to cough up some proper money, eg, "TFS have agreed to pay up to £xxx as per your quote for a third party alarm if you accept I consider the case closed" BUT what about my mud guards and dimming mirror? FO: What about them. me: they are missing, FO: well you should have mentioned that to start with. me: so what are you going to do about it? FO: nothing, you asked for an alarm you got an alarm, case closed.
I would rather try and paint Toyota in the worst light possible from the outset. The more mud I can throw the better.
Had 2 more follow up emails from the FO asking for more info and copies of correspondence, hopefully a good sign of intent from them.
Even if you have a complaint in with the motoring ombudsman I would get another in with the financial ombudsman assuming you had finance, it will help our collective case. As long as you have had the brush off from Toyota and the paltry goodwill gesture from TFS you are good to go. The FO's correspondence has been clear and fairly quick so far, with a specific case handler assigned to you so your emails don't disappear into a general void of info@blahblah
I might have mentioned it before but TFS get 3 free complaints against them per year, after that every one costs them £750 before any compensation to the customer so if we pile in they will may have to rethink their stance.
Even if you have a complaint in with the motoring ombudsman I would get another in with the financial ombudsman assuming you had finance, it will help our collective case. As long as you have had the brush off from Toyota and the paltry goodwill gesture from TFS you are good to go. The FO's correspondence has been clear and fairly quick so far, with a specific case handler assigned to you so your emails don't disappear into a general void of info@blahblah
I might have mentioned it before but TFS get 3 free complaints against them per year, after that every one costs them £750 before any compensation to the customer so if we pile in they will may have to rethink their stance.
Did you manage to successfully install this alarm? Keen to know how you got on
Vistalite
Totally Hooked
ninjin
Totally Hooked
- Aug 29, 2023
- 532
- 762
Sorry been out of the country for a month and I'm just waiting for a break in work and the weather to give it a go.Did you manage to successfully install this alarm? Keen to know how you got on
If you got nothing back from TFS (assuming they did receive your complaint and it didn't disappear into their spam filter) then you have the right to complain to the FO anyway, TFS should have replied within 8 weeks. I got a reply from FO after about 2 weeks from my first complaint via their online process.
sbc_uk
Totally Hooked
I feel a class action coming on. If every one of our members supported the motion Toyota could not ignore. Just a thought....
Vistalite
Totally Hooked
Thank you for the information. My complaint to TFS was immediately acknowledged but have had no further contact from them since, which after eight weeks as you say I can defer to the FO.
Strangely, I have just received a formal reply from the FO this morning, in which they have advised that will now contact TFS direct so we will see.
As an update I got a reply from FO and they have engaged with TFS asking for records, etc so it would appear that there could be a case to answer. The downside is that I might not hear anything for 2 to 3 monthsI thought this route might be quicker than the motoring ombudsman but it looks like it might be a photo finish between the two
Same for me. They make initial contact to get their side of the story I believe and if it marries up then they start digging further. FO should ask for more details from you in a couple of weeks if they need it.
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