I wonder - how much is the car being 'a Toyota' (and of course being Japanese) play in to all this?
The decades-old generally accepted notion (you could even say cliché) is that Japanese cars are trouble-free, reliable, well-engineered etc. This is generally supported in customer satisfaction and reliability surveys.
As any of us involved in project management/quality improvement/PRINCE2/lean/Six Sigma and all that stuff know, Toyota is often cited as a paragon of efficient, effective , productive working. (I may have gently mocked this assumption
here)
This may play into the impact of all the palaver. Some of us would have gravitated to a brand new Japanese car with a warranty rather than a ten year old Cayman (for example) - for 'convenience'.
So we have certain expectations in terms of vehicle reliability and a smooth customer experience.
As an aside , I had an Alfa Romeo previously which I ran for three years. The car and the dealer I bought it from and had it serviced by were absolutely faultless. If they made a new sports car I'd be back there, no question.