Apologies for the long-ish post. Here’s my current thinking.
EXECUTIVE SUMMARY / TL/DR (delete according to preference/age): I’m probably going to cancel and there's some reasons why.
I’m going to ponder it over the weekend, but I’m very likely to cancel my order come next week. Here’s why.
- Buying a car should be part of the enjoyment of the ownership experience. The selecting, the choosing, the ordering, the anticipation, the build-up. This hasn’t been any fun at all, from start to finish. It’s been a catalogue of ignorance, confusion, obfuscation, and downright lies in some cases.
- It’s been impossible to plan around the acquisition of the car. To have literally no idea when the car will arrive five months after paying a thousand pounds is not good enough. What lots of people have their existing cars on PCP, and/or are unable to plan for servicing/maintenance/MOTs etc.
- There appear to be significant reliability worries. I wanted a brand new, Japanese car this time to support the idea of trouble-free motoring.
- Communications have been abysmal. Having to chase up information – to receive none – and then be advised to monitor social media for updates is inadequate customer service.
- Service costs have leapt up, by 60-odd percent if I recall correctly. This appears to be rather devious practice.
- I know it comes down to personal principles, but I don’t really want to give my money to a company which treats prospective customers with such apparent disregard.
Undercutting all this is that although I enjoyed my GT86 a decade ago, I think that I, my circumstances, and the world around us has changed over the last 10 years. A recent job change means that the car would spend most of its time sat at home or in a train station car park. Thirty grand is a lot to spend on a ‘toy’. I just don’t think I’m as ‘into’ cars as I used to be back in the day; years have passed since I subscribed to Evo magazine, watched Top Gear with anything remotely approaching enthusiasm, or attended any motor sport events.
Best of luck to anyone holding out for their car. Should I indeed cancel and then see one in the wild, I’m very likely to admire the tenacity and perseverance of the owner as much as the car itself.