Hope this helps everyone
If a customer has already paid a deposit to your Centre, please ensure you support them with placing their order on Toyota.co.uk as soon as orders open, to avoid any customer disappointment.
An omnichannel sale means a customer could choose to commence, progress and conclude their purchase online at home, in the showroom, or a combination of both.
As such, it is critical that you and your teams understand how you can facilitate a seamless customer experience in all of these scenarios. Appendix 1 provides details of the process, but in summary the key points are: - The All New GR86 can be ordered and purchased at home or in a showroom via Toyota.co.uk. - A £1000 reservation fee will be required for a customer to secure their order.
This will be returned to the customer prior to the collection of their All New GR86. - Customers may wish to discuss the All New GR86 in a showroom and/or test drive (TGR Centres Only) and should be supported by Centre teams. - Please consider how you can best support your loyal customers in securing an All New GR86 via Toyota.co.uk. - Centre teams should sell the All New GR86 using the website ordering process (do not order via COL2 or take a deposit direct). - Centre teams can guide a customer through the Toyota.co.uk process and support their purchase, including their selection of Centre