GR86 Vehicle Security

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As a minimum I think we should be asking for the cost of a steering wheel lock as compensation by Toyota, although I would like this to cost them a lot more than that. Their attitude absolutely stinks frankly.
 
As much as I understand the frustration over the fact that we were led to expect an alarm that didnt get delivered, I have to say this, without judgement.

What do you really enjoy more ? The enjoyment of driving one of the last lightweight, manual, NA, RWD, petrol engined coupes we are ever going to see? Or the sense of satisfying your righteous ndignation you will get from returning your vehicle?

You do you, but even with the alarm shenanigans, I feel that this £30k Toyota is a steal.
 
TheRealMyodo said:
As much as I understand the frustration over the fact that we were led to expect an alarm that didnt get delivered, I have to say this, without judgement.

What do you really enjoy more ? The enjoyment of driving one of the last lightweight, manual, NA, RWD, petrol engined coupes we are ever going to see? Or the sense of satisfying your righteous ndignation you will get from returning your vehicle?

You do you, but even with the alarm shenanigans, I feel that this £30k Toyota is a steal.
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You mention 'without judgement' and then do exactly that! You don't know me squire so keep your righteous indignation comments to yourself. Equally, you do not know about the previous communications I have received from Toyota, which are down right condescending, which has played no small part in my making my decision.
 
stegeswe said:
You mention 'without judgement' and then do exactly that! You don't know me squire so keep your righteous indignation comments to yourself. Equally, you do not know about the previous communications I have received from Toyota, which are down right condescending, which has played no small part in my making my decision.
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Interestingly they are still showing it as having an alarm online.
 
Alex-GR86 said:
Interestingly they are still showing it as having an alarm online.
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Yeah I had seen that too and pointed it out. I also pointed out that the spec of my car (as provided for by Toyota's own website) details the presence of both an alarm and immobiliser. Amongst other things, I was given a something of a sermon on how the presence of an alarm doesn't guarantee the car won't be stolen :ROFLMAO:
 
stegeswe said:
You mention 'without judgement' and then do exactly that! You don't know me squire so keep your righteous indignation comments to yourself. Equally, you do not know about the previous communications I have received from Toyota, which are down right condescending, which has played no small part in my making my decision.
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Ok fair enough dude. I hope you find a satisfactory resolution 👍
 
Collectively we need to ensure that Toyota don't think they can get away with it, kick up as much fuss as possible, the squeaky wheel gets the oil. I for one wouldn't just accept that email as being the final say on it.
 
"Therefore we enlisted the help of our own product technical experts to investigate. (Physical inspection sounds straightforward but in practice and reality, alarm immobiliser systems are no longer easy to locate as a stand-alone unit and are incorporated within the internal construction of the vehicle.)"

Forgive me if I'm wrong, but I believe the alarm system on the GT86 was fitted at the port of entry and definitely wasn't a factory fitted option . . .

(I'm in the North in a quiet village, works car park is under CCTV, so I'm not overly concerned about the lack)
 
Vithar said:
@HowdenSpecialistInsurance Would you generally see insurance premiums decrease if the car had an alarm fitted? If it came with one from the factory would that knock the insurance group down?
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the way we would see it is that vehicles of a certain value would have to have a particular level of security but generally that would be trackers etc. the underwriters we use don't necessarily offer a 'discount' for security, generally, newer vehicles have a standard Thatcham approved cat 1/2 alarm/immobiliser.
 
chopper602 said:
"Therefore we enlisted the help of our own product technical experts to investigate. (Physical inspection sounds straightforward but in practice and reality, alarm immobiliser systems are no longer easy to locate as a stand-alone unit and are incorporated within the internal construction of the vehicle.)"

Forgive me if I'm wrong, but I believe the alarm system on the GT86 was fitted at the port of entry and definitely wasn't a factory fitted option . . .

(I'm in the North in a quiet village, works car park is under CCTV, so I'm not overly concerned about the lack)
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I’m not worried either but it’s the principle for me
 
stegeswe said:
Pretty sure the Disc Lock is small. I have one that I otherwise use on my RS, which has been deployed to the GR86 due to the lack of an alarm :mad: . I should warn you though , there isn't an awful lot of room to manoeuvre it in getting it on and off (without bashing and potentially marking some of the scratchy plastics in and around the dashboard area).
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Defo agree with above,

you probably know but ,........Diskloks are great just be super careful taking on and off i put one of my other halfs old think scarfs under mine when on the wheel and once i have taken it off place a MF Cloth between the 2 sides as i close it, that keeps a tight fit and stops any rattles. And when you pick it up juts make sure it doesnt fall open and hit anything. :)
 
Toyota consider this matter closed. I responded to their copy/paste email saying “Thank you for the update. Please keep me updated as you work towards a resolution. When do you expect the next communication might be?”.

Their response this morning is:
“Thank you for your response regarding your Toyota GR86 MY22.

With reference to our previous email our conclusion is this model does not have an alarm unit fitted. Sadly, we are not able to advise on a retrospective fitment or a compatible third-party unit.

We must advise you that we have nothing more to add on this matter however we do apologise for any misunderstanding.”

I’ve gone back to say the car has been mis-sold and I don’t consider the matter closed, but I don’t think we’re going to get a proposal for resolving without involving a third party (ombudsman, press, etc.).
 
craig_16 said:
Toyota consider this matter closed. I responded to their copy/paste email saying “Thank you for the update. Please keep me updated as you work towards a resolution. When do you expect the next communication might be?”.

Their response this morning is:
“Thank you for your response regarding your Toyota GR86 MY22.

With reference to our previous email our conclusion is this model does not have an alarm unit fitted. Sadly, we are not able to advise on a retrospective fitment or a compatible third-party unit.

We must advise you that we have nothing more to add on this matter however we do apologise for any misunderstanding.”

I’ve gone back to say the car has been mis-sold and I don’t consider the matter closed, but I don’t think we’re going to get a proposal for resolving without involving a third party (ombudsman, press, etc.).
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I agree with you Craig.

Just because they say the matter is closed doesn't mean it is from our point of view. Trading standards perhaps may be the route?
 
The motor ombudsman would be the next step, you've given them a chance to make it right and they've given an unsatisfactory response so that passes the criteria to start the process with them.
 
rotweilerc67 said:
The motor ombudsman would be the next step, you've given them a chance to make it right and they've given an unsatisfactory response so that passes the criteria to start the process with them.
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I'm certainly aggrieved and don't think we should just roll over. This is a £30+k new and desirable car where spec sheets stated 'alarm / immobilizer' fitted.

I've got a longstanding 25+ years connection with the MD of the dealer that supplied mine 13 days ago . I'm at an unrelated business meeting tomorrow morning where both he and I will be present so I will look to get him to one side for his take on the matter.
 
The attitude of the world's biggest car company is atrocious. This is a recall of 1000?ish cars not 100,000 to fit £50 (at retail prices not cost) parts. I am of the opinion that they need a really good kicking over this. Getting some (bad) press on side will also help.

ETA

If anyone is replying to this "fob off" email may I suggest that somewhere within it you write that you do not consider the matter closed, you will be considering how best to obtain legal redress and compensation and will back back in touch in due course and thank them for their continued patience, or words to that effect.
It might be worth starting a separate thread based on what we are looking to get out of this, best course of action take whether that be individually or as a group, etc.
 
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rotweilerc67 said:
The motor ombudsman would be the next step, you've given them a chance to make it right and they've given an unsatisfactory response so that passes the criteria to start the process with them.
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I raised a case with The Motor Ombudsman the other day after receiving Toyota's email. The confirmation email quotes ~6 months to even look at it:
"

Timescales

We are currently experiencing delays in getting cases to administrators on new complaints, and it typically takes us at least 6 months to do so. Please keep in mind that our service is free of charge, and while we are doing our best to provide timely responses, our resources are limited due to the high demand for our service. We are constantly working to improve our processes and reduce wait times, and we appreciate your patience and understanding during this time. If we are able to reach a decision earlier, we will certainly do so."
 
My email to Toyota says that I do not consider this matter closed, and I would like their escalation process, to which they said they've forwarded this to their customer service team's email. It's a shame the ombudsman will take so long as my car's still at the dealership. I imagine talking of a legal response under the misrepresentation of goods act (I think, I'm not a lawyer lol) would yield faster results. Feel free to let me know your opinions.
 
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