GR86 Vehicle Security

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911sse said:
You could not make this up - after offering to give me the money before the New Year, then asking for bank details - they've now came back with the standard - opps, a mistake on our part - get one fitted and give me a receipt. If you're not happy, go to the motoring ombubsman, as no alarm is suitable from Toyota. I said thanks, will think about options and what about the alarms that are installed in other world markets (USA for example) - comical. And if they are reading this - eat it.
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I’ve had the same response from Toyota, they asked for my bank details before Christmas in order for a goodwill payment to be made, then emailed me yesterday saying the previous information was incorrect and they would no longer be providing a payment as compensation. They are now asking for me to fit an aftermarket alarm and then make a claim.
I was one of the original ones to apply to the ombudsman in the middle of last year so I’m not sure going that route makes much difference.
I’m guessing that after people started hearing about compensation being paid out towards the end of last year, Toyota were suddenly faced with hundreds of demands for pay outs and therefore changed their tune in the last couple of weeks.
I’m not sure I want a non approved aftermarket alarm fitted though, an official upgrade from Toyota to match what they have in other markets would be my preference.
 
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paulR said:
I’ve had the same response from Toyota, they asked for my bank details before Christmas in order for a goodwill payment to be made, then emailed me yesterday saying the previous information was incorrect and they would no longer be providing a payment as compensation. They are now asking for me to fit an aftermarket alarm and then make a claim.
I was one of the original ones to apply to the ombudsman in the middle of last year so I’m not sure going that route makes much difference.
I’m guessing that after people started hearing about compensation being paid out towards the end of last year, Toyota were suddenly faced with hundreds of demands for pay outs and therefore changed their tune in the last couple of weeks.
I’m not sure I want a non approved aftermarket alarm fitted though, an official upgrade from Toyota to match what they have in other markets would be my preference.
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Exactly the same for me as well, an offer of a goodwill payment before Christmas, which has then been changed to reimbursement if I can supply a receipt for the fitting of an alarm.
Hard to believe how disorganised Toyota are coming across, but then we're dealing with Toyota GB, not Japan. I have to remind myself how the first batch of cars were sat in Derby for months while they got their act together, so I should expect it from them.
I've done what they have suggested, and gone to the ombudsman, the more of us the better.
 
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Does anyone on here know a motoring journo involved with any of these long term tests that might be interested to hear the ongoing misery TUK are causing?

Parking sensors, dimming mirror’s and alarm all MIA and not being handled in the apologetic and considered manner it should be is woeful. The implied sentiment from their comms seems to be that we’re all unreasonable. God forbid they take steps to rectify the cars not arriving as described!
 
Hachi-roku said:
Does anyone on here know a motoring journo involved with any of these long term tests that might be interested to hear the ongoing misery TUK are causing?

Parking sensors, dimming mirror’s and alarm all MIA and not being handled in the apologetic and considered manner it should be is woeful. The implied sentiment from their comms seems to be that we’re all unreasonable. God forbid they take steps to rectify the cars not arriving as described!
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Do you want to harm the residual value of the car through reputation? I'd rather not tbh.
 
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911sse said:
Do you want to harm the residual value of the car through reputation? I'd rather not tbh.
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This is the crux isn’t it. It’s an avenue of attack removed for fear of collateral damaged. Reducing further what little scope for leverage we have whilst TUK play hardball over the issue.
 
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Nick said:
Exactly the same for me as well, an offer of a goodwill payment before Christmas, which has then been changed to reimbursement if I can supply a receipt for the fitting of an alarm.
Hard to believe how disorganised Toyota are coming across, but then we're dealing with Toyota GB, not Japan. I have to remind myself how the first batch of cars were sat in Derby for months while they got their act together, so I should expect it from them.
I've done what they have suggested, and gone to the ombudsman, the more of us the better.
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I went through the ombudsman originally, I don’t think it will make any difference as they’re just an intermediary, they’re not working on either party’s behalf. Toyota will relay their offer to the ombudsman who will then pass that on to you.
 
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paulR said:
I’m not sure I want a non approved aftermarket alarm fitted though, an official upgrade from Toyota to match what they have in other markets would be my preference.
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As backwards as it may be I’m on the same page even if it’s functionally inferior to have a factory unit. Having had my hand forced back in the era of insurers insisting you had your hot hatch retrofitted with a thatcham approved alarm by their approved installer (read as complete monkey who’ll scotch lock your wiring loom to oblivion) I’d sooner avoid it.

IF the U.K. market supplied cars are pre wired and the factory loom has a plug connector for an alarm module currently taped behind a trim somewhere that would be my preference. If the reluctance by TUK to solve the issue is solely avoidance of the expense and hassle of getting said unit Thatcham approved in my eyes that’s their problem and if they had any morals they’d hold their hands up and get on with it.

Much like 911sse we recently changed my better half’s runabout and the Toyota which had been a potential candidate for her was resigned to the bin on the strength of the experience I’ve had with the 86.
 
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Hachi-roku said:
As backwards as it may be I’m on the same page even if it’s functionally inferior to have a factory unit. Having had my hand forced back in the era of insurers insisting you had your hot hatch retrofitted with a thatcham approved alarm by their approved installer (read as complete monkey who’ll scotch lock your wiring loom to oblivion) I’d sooner avoid it.

IF the U.K. market supplied cars are pre wired and the factory loom has a plug connector for an alarm module currently taped behind a trim somewhere that would be my preference. If the reluctance by TUK to solve the issue is solely avoidance of the expense and hassle of getting said unit Thatcham approved in my eyes that’s their problem and if they had any morals they’d hold their hands up and get on with it.

Much like 911sse we recently changed my better half’s runabout and the Toyota which had been a potential candidate for her was resigned to the bin on the strength of the experience I’ve had with the 86.
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Same here, just bought a Honda Civic for my wife, didn’t bother visiting the Toyota dealer, having had several Toyotas in the past. I just can’t get past the lack of trust I now have in their customer relations.
 
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I really feel that this thread has maybe run its course?
Chasing Toyota for reimbursement seems like banging your head against the wall and the Ombudsman is the only way to go.
Toyota has categorically stated that it will not honour any third party alarm wrt your warranty. Installation is up to the individual.
I agree with @ZN8 in that I think we should stop broadcasting the issue.
 
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Yeah, I could on principle keep at this or just enjoy the car more and more every time I drive it. At least my purchasing and servicing experiences have been good so far. I am more interested in planning car and car show activities for the year ahead and maybe another big Euro tour in 2026. Thinking north Germany and Scandinavia this time 😁
 
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craig_16 said:
Toyota got back to me from my email in late December. Offer to reimburse up to £500 if I show them evidence of having an alarm fitted. I’m not interested in a third party alarm for a number of reasons, and I said as much. They won’t budge, so I will be raising a dispute with the o
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Same here on reply.
 
Does the ombudsman acknowledge receipt of the complaint? I filled in the online form and at the end it just said something like Thank you - no reference number was given and no email acknowledgement receipt of the complaint. Is this normal?
 
Beachnut said:
Does the ombudsman acknowledge receipt of the complaint? I filled in the online form and at the end it just said something like Thank you - no reference number was given and no email acknowledgement receipt of the complaint. Is this normal?
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Motor or Finance Ombudsman? I submitted my dispute to the motor ombudsman a week ago and got an email receipt with a case number pretty much immediately. Nothing since then though.
 
I submitted my case to the motor Ombudsman 9 days ago, received a case number instantly and today I received notification that my case has passed initial checks and awaiting assignment to an administrator to investigate further
 
RichGR86 said:
I submitted my case to the motor Ombudsman 9 days ago, received a case number instantly and today I received notification that my case has passed initial checks and awaiting assignment to an administrator to investigate further
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Thanks - I submitted again today to the Motoring Ombudsman and got the acknowledgement by email by return. Maybe I put in my email address incorrectly the first time, although this time I submitted using Edge browser (last time I used Chrome).
 
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