ljb86
Dedicated member
I (and I assume others!) can't extend my current balloon payment without an ETA so they need to hurry up with getting in touch with people?!So I sent a complaint last night with some of the questions we all have. Had an email response this morning. Some interesting points raised.
Looks like I’m definitely getting a car, as are we all, but with a 2023 delivery date with an email confirmation of 10:38. Interesting finance deal may change if GFV is amended!
Full email:
I notice you have sent multiple emails which have not been responded to, so can I firstly apologise that these have been overlooked. I will try my best to address all of your questions in your emails below:
Firstly, I can confirm we have one vehicle ordered for you, not two, and any finance application which has been done at a Toyota Centre can be transferred over to ourselves. The advertised finance rate will be honoured for any vehicles which are taken delivery in 2023 - however the Guaranteed Future Values are subject to change, which may have an impact on the monthly payments.
I can confirm we have received your order and this is currently waiting to be processed into our system. Whilst I am not currently able to provide you with any accurate ETA, I would be confident looking at the time your order came in to suggest that your vehicle will not be arriving until 2023. We are aware of online speculation suggesting that some customer's who placed an order will not be getting a vehicle - I would like to confirm that this information is incorrect.
Finally, I would like to reassure you that regardless of when we process your order, or make an outbound welcome call to you, this will not impact the ETA of your order in any way.
I hope this email helps to answer your questions, and we will be in touch with you again as soon as we can.
Shame the GFVs are likely to change, hopefully not significantly. Imagine purchasing a GR86 on 20/04 thinking your payments are going to be £299 and within your budget and then in 2023 they're suddenly now £350, for example, and you can no longer afford it. Even if the GFV drops a couple of grand it's going to have a big impact, especially if your part-ex value is also not as high as it is currently.
