It's really been shocking. Getting a phone call when I'm away on holiday telling me they're not going to release the car for the handover date as I've not paid up or filled in the driveaway insurance details, when they've had both for 3 weeks with the correct notice of both being sent to them via the portal as requested is frankly a disgrace. If I didn't want the car as much as I do I'd be advising them which of their corporate orifices they can shove it up.
And don't worry, once I've got the car off them and it's safe in my hands there's a social media maelstrom heading their way!!