Yup, I wanted this enabled. I'll wait to hear about this recall and have it done then.
I just had my recall done and I asked for this but the service guy said these aren't available and shared a video of the options the software showed him. This is a screenshot
The windows can be opened and closed from the key, your service guy needs to look harder - https://www.gr-zoo.com/threads/open-close-windows-using-the-key.2870/ - it's in the “Body” ecu settings.
Sadly not limited to Toyota. Been to different manufacturers over the years to inquire about cars/test drives/information and many supposed sales staff have been utterly clueless, thankfully there is google.
To be fair, I wasn't expecting the service guy at my dealer to have known instantly, it's really a Subaru at the end of the day, not a Toyota, so settings are different to what they're used to. I took the manual with me, so they could see exactly what I was asking for, as mentioned in the manual, and it took them a while, but they found it in the end, and were very apologetic for the delay. It's frustrating if some dealers aren't going to the same effort though, but we do need to give them some slack for a brand new model, which they're not going to work on many of.
