GR86 Listers Coventry - first service booking availability (or lack of)

Nick

Nick

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I know a few people on here have collected their cars from Listers in Coventry, so thought I'd let others know. If you're one of the lucky people like myself who took delivery of their GR86 last Decemember, then you'll be needing to get your car booked in for it's first service.
I thought I'd get my car booked in nice and early, while I thought about it, but discovered today that the earliest that Listers Coventry can book me in would be the end of December! My car is instead now going to Listers in Stratford Upon Avon as they can get me booked in within a few weeks, it just means a 40 min journey to get there rather than 10 mins.
Also to note, don't bother attempting to book a service on their website, as it seems to just disappear into a black-hole and never actully gets to the service department. 🙄
@Silver Fox @SmokingPancakes
 
Nick said:
I know a few people on here have collected their cars from Listers in Coventry, so thought I'd let others know. If you're one of the lucky people like myself who took delivery of their GR86 last Decemember, then you'll be needing to get your car booked in for it's first service.
I thought I'd get my car booked in nice and early, while I thought about it, but discovered today that the earliest that Listers Coventry can book me in would be the end of December! My car is instead now going to Listers in Stratford Upon Avon as they can get me booked in within a few weeks, it just means a 40 min journey to get there rather than 10 mins.
Also to note, don't bother attempting to book a service on their website, as it seems to just disappear into a black-hole and never actully gets to the service department. 🙄
@Silver Fox @SmokingPancakes
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Cheers for the heads up Nick. Mine's due end of December so I'll address this ASAP!
 
I collected my new GR86 from Listers Coventry last week, by chance on the day of my collection I met another owner who'd just brought his in for a 1000 mile oil change. He wasn't very happy, they drained the oil before realising they didn't have a replacement oil filter. He was waiting while they sent a driver over to Subara in Balsall Common to collect one. I noticed they seemed to be delaying my handover, it turned out they couldn't start my car becuase there was no fuel in the tank - so they had to go and collect fuel from a local filling station. This really doesn't fill me with confidence in the dealer network... I suggest that anyone booking their service at Listers Coventry makes the dealer check they have all the necessart parts in stock... Having said all of that, the car is great!
 
This OneForKeeps said:
I collected my new GR86 from Listers Coventry last week, by chance on the day of my collection I met another owner who'd just brought his in for a 1000 mile oil change. He wasn't very happy, they drained the oil before realising they didn't have a replacement oil filter. He was waiting while they sent a driver over to Subara in Balsall Common to collect one. I noticed they seemed to be delaying my handover, it turned out they couldn't start my car becuase there was no fuel in the tank - so they had to go and collect fuel from a local filling station. This really doesn't fill me with confidence in the dealer network... I suggest that anyone booking their service at Listers Coventry makes the dealer check they have all the necessart parts in stock... Having said all of that, the car is great!
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Bloody hell - maybe Stratford upon Avon ain't such a bad idea!
 
Cheers for the heads up Nick.

Not sure if they are short staffed recently, or what exactly is going on, but I have noticed a drop off in the service recently.... and their garages always see, tp be booked up for 4 weeks or... not sure if its just a glut in work or a reduction in help but I have noticed a difference!
 
As much as it pained me I went back to Steven Eagell in Northampton - loads of booking available, even offered me next week!
 
That's a shame, because my handover last year was brilliant at Coventry!

I have previously serviced my GT86 at Stratford upon Avon and it was fine, so I have no problem taking it there.
 
Just noticed the typos in my original post, should be Subaru and necessary! Shameful.

Coventry is ideal for me as it's 15 mins from both my home and work adresses so I'll probably give them another chance when the 10,000 mile service is due. Hopefully I just picked a bad day for my handover!

I'll go to Neil at BIB performance in Marton for a 1000 mile oil and filter change - he's done a great job of servicing and upgrading my 308 GTI and I can't recommend him highly enough, I checked with Listers and providing genuine parts are used and the work is carried out by a VAT registered business the warranty remains intact.
 
This OneForKeeps said:
I'll go to Neil at BIB performance in Marton for a 1000 mile oil and filter change - he's done a great job of servicing and upgrading my 308 GTI and I can't recommend him highly enough, I checked with Listers and providing genuine parts are used and the work is carried out by a VAT registered business the warranty remains intact.
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As you've mentioned using any VAT registered garage with genuine parts or parts that meet Toyota standards will not have an impact on warranty under The Competition Act Motor Vehicle Block Exemption Regulation, I took mine to a specialist given Toyotas track record.
 
ZN8 said:
As you've mentioned using any VAT registered garage with genuine parts or parts that meet Toyota standards will not have an impact on warranty under The Competition Act Motor Vehicle Block Exemption Regulation, I took mine to a specialist given Toyotas track record.
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This is it. The only real reason to go to Toyota for servicing is past the standard 3 year warranty to extend it for another year, or if you've already paid for a service plan and are tied in to servicing with them.

I honestly dread every time I have to leave my car with the dealer, whatever work required, and would much prefer to get my friendly car mechanic doing the work, but I know some will value the dealer service history and I'm already paying for the plan (I got a discounted 10 year plan in December).

This reminds me to book my service with Steven Eagell...
 
I just got booked in for the 11th December for Coventry with loads of availability? @Nick not sure you were requesting a courtesy car or not? Website seemed to be fine for me.
 
SmokingPancakes said:
I just got booked in for the 11th December for Coventry with loads of availability? @Nick not sure you were requesting a courtesy car or not? Website seemed to be fine for me.
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I'd give them a call @SmokingPancakes - I thought I'd booked it on the website for the end of November, but when I didn't get any confirmation of the booking, I called and thats when they told me the online booking system doesn't actually get to the service dept. and it'd be the end of December at the earliest.
 
For those of us with a pay monthly service plan - am I correct in assuming we can take the car to any Toyota main dealer?

(I think the arrangement is with Toyota rather than for example Toyota Coventry or even any Listers Toyota - I'm not with my paperwork at the moment so cannot check.)
 
Silver Fox said:
For those of us with a pay monthly service plan - am I correct in assuming we can take the car to any Toyota main dealer?

(I think the arrangement is with Toyota rather than for example Toyota Coventry or even any Listers Toyota - I'm not with my paperwork at the moment so cannot check.)
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I asked the service guy at Listers this question, he said mine was a national arrangement, so any Toyota dealer, so I'd guess yours would be the same. I think there was a dealer only option, so might be worth checking.
 
Nick said:
I asked the service guy at Listers this question, he said mine was a national arrangement, so any Toyota dealer, so I'd guess yours would be the same. I think there was a dealer only option, so might be worth checking.
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Cheers Nick. I'll check my paperwork. Hopefully I can use another branch if Cov struggle to get me in.

( I'm waiting for the fairly imminent start of my new job before booking so I know my availability!)
 
Nick said:
I'd give them a call @SmokingPancakes - I thought I'd booked it on the website for the end of November, but when I didn't get any confirmation of the booking, I called and thats when they told me the online booking system doesn't actually get to the service dept. and it'd be the end of December at the earliest.
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I got an email confirmation, did you get one too?

1699619255559.webp
 
SmokingPancakes said:
I got an email confirmation, did you get one too?

View attachment 22140
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No, I didn't get that, which is why I called.
Great if you managed to get it booked in, but after my conversation with someone on the service team there, I'd just give them a quick call to double check it's definitely booked in.
 
Silver Fox said:
For those of us with a pay monthly service plan - am I correct in assuming we can take the car to any Toyota main dealer?

(I think the arrangement is with Toyota rather than for example Toyota Coventry or even any Listers Toyota - I'm not with my paperwork at the moment so cannot check.)
Click to expand...
Well, I've just checked my Toyota NATIONAL Service Plan Agreement for my Toyota NATIONAL Service Plan, which says I can have my car serviced at any Toyota service centre NATIONALLY.

*Rolls eyes at self and own stupidity
 
Mine is tucked away now until spring barring any sudden improvement in the weather over the next few weeks but it’s definitely leaving me concerned about where I’ll have the first service carried out!

Does anyone have any experience of dealerships who’ve proven not to be “complete muppets” when it comes to servicing GT/GR86?

1699623739471.webp
 
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