GR86 The GR86 “The Orders / Owners List / GR86 Register”

EDEN said:
Yeah was submitted online, i just assume that i took a while to check out
Click to expand...
OK - I have wondered at what point in the process the order became 'valid' with my, and especially your, confirmation email being outside the magical '90 minutes'.
My checkout was delayed because of already having a MyToyota account that I didn't know the password for.
 
I've had my welcome call.
Advised Sept/Oct for delivery although this is not set in stone.

From what I managed to ascertain they are pushing orders into the system this week with phone calls to follow later, I would say that they are perhaps more stressed than they seem. Frustrations very much at play from both ends of this process...
 
JonBon said:
Reading the GR86 build progress / delivery tracking thread, those who had received a confirmation e-mails up to 10:14 have now had the call and have a confirmed order
Click to expand...
10:11 Order Confirmation
10:11 Your GR86 Manual order | Next steps | Ref: ORCA:-----
(25th)Toyota Buy Online ref:ORCA----

No contact for me yet so must be some other factors at work. Code inspect still showing no status.
 
JonBon said:
Reading the GR86 build progress / delivery tracking thread, those who had received a confirmation e-mails up to 10:14 have now had the call and have a confirmed order
Click to expand...
Nope, mine was 10:14 - have ORCA and 'Processing' status in the app but no call or delivery info
 
Moonballs said:
10:11 Order Confirmation
10:11 Your GR86 Manual order | Next steps | Ref: ORCA:-----
(25th)Toyota Buy Online ref:ORCA----

No contact for me yet so must be some other factors at work. Code inspect still showing no status.
Click to expand...
well there goes that theory :confused:
 
It's such a stupid arrangement - not just for us buyers but also for all involved including the order processing staff.

What was the point in Toyota UK insisting on us all entering our own details into a system that the online buying team then have to enter again (manually ffs!), into 'the' Toyota system which is only when our orders are truly confirmed with Toyota globally and eventually with the factory? In reality all of the management of the ordering window/quota, the customer details information shuffling / double entry, and the order processing / status updates could have been automated and the production facility would by now have confirmed back to all of use when all of our cars would be built and and probably provided an ETA for their arrival in the UK.

I have complete sympathy for the individual staff members trying to manage all this mess but it is Toyota's own doing and it needn't have happened in the first place, none of this needed to be difficult or complicated. The whole shambles feels like it has a long way to rumble on yet, given how many of us are still waiting for ANY form of news at all.

Toyota are a mass producer of cars, why on Earth have they attempted to bolt-on some daft bespoke buying process as if this were a 1 of 100 production hypercar? I don't want a call, I didn't even have any options to choose from really so what are you going to talk to me about? I just want the car in my possession via a simple, easy, clear process where I'm kept informed along the way. Too much to ask from the world's biggest car manufacturer? Apparently so. Sigh.
 
NoBoost said:
It's such a stupid arrangement - not just for us buyers but also for all involved including the order processing staff.

What was the point in Toyota UK insisting on us all entering our own details into a system that the online buying team then have to enter again (manually ffs!), into 'the' Toyota system which is only when our orders are truly confirmed with Toyota globally and eventually with the factory? In reality all of the management of the ordering window/quota, the customer details information shuffling / double entry, and the order processing / status updates could have been automated and the production facility would by now have confirmed back to all of use when all of our cars would be built and and probably provided an ETA for their arrival in the UK.

I have complete sympathy for the individual staff members trying to manage all this mess but it is Toyota's own doing and it needn't have happened in the first place, none of this needed to be difficult or complicated. The whole shambles feels like it has a long way to rumble on yet, given how many of us are still waiting for ANY form of news at all.

Toyota are a mass producer of cars, why on Earth have they attempted to bolt-on some daft bespoke buying process as if this were a 1 of 100 production hypercar? I don't want a call, I didn't even have any options to choose from really so what are you going to talk to me about? I just want the car in my possession via a simple, easy, clear process where I'm kept informed along the way. Too much to ask from the world's biggest car manufacturer? Apparently so. Sigh.
Click to expand...
I have to agree Toyota have made a complete pig's ear of the whole process, I think all any of us want to know is right you've had my £1000 now when will I get my car??
If this is supposed to be a slick online process why do we need "the call" before we know if we are actually getting a car & when??
To be honest I'm fed up with waiting for this mythical call if & when it does come I will either fall of my chair in shock or give the poor sod from Toyota both barrels!
 
AFAIK the way the car is sold is left to each country HQ to decide and is not a decision from Toyota in Japan, in Germany , Poland , Czech Republic it was sold as a “normal“ car ie visit/call a dealer , place deposit, sign paperwork, job done. We got a special system and keep being told fastest selling Toyota ever , but still no mention of actual numbers. I’m sure all this makes sense to someone, just not sure who that may be 🤷‍♂️
 
Bonzo1930 said:
I have to agree Toyota have made a complete pig's ear of the whole process, I think all any of us want to know is right you've had my £1000 now when will I get my car??
If this is supposed to be a slick online process why do we need "the call" before we know if we are actually getting a car & when??
To be honest I'm fed up with waiting for this mythical call if & when it does come I will either fall of my chair in shock or give the poor sod from Toyota both barrels!
Click to expand...
I’m sure the poor folk making those calls are just following instructions and are just as unhappy about the situation as we are. 🤔
 
I'm not sure what impact the national holiday in Japan will have had on order processing. They had a shutdown from 29th of April until 8th of May with rumours of an extended shutdown due to supply chain issues. I guess the UK end can't do a lot if there is no processing going on at the other end.....

asia.nikkei.com

Toyota, Subaru extend Japan holiday shutdowns over supply crunch

Chipmakers to keep factories humming to address shortage
asia.nikkei.com asia.nikkei.com
 
AndyRC said:
I’m sure the poor folk making those calls are just following instructions and are just as happy about the situation as we are. 🤔
Click to expand...
Don't get me wrong I know it's not the poor guy's making the calls fault & if I ever get the call I will be politeness itself but I will give them feedback on how badly the process has been handled since the 20th.
 
LA96 said:
Yep Sandhurst‘s the one. Been in many times before there, good guys in there. But just went with Guildford on this one because of the GR Centre part. In grand scheme of things won’t make a difference really. From reading demonstrators will be at GR centres only? But also servicing will need to be done at GR Centres too?
Click to expand...
I'm getting mine from Guildford too!
 
Bonzo1930 said:
Don't get me wrong I know it's not the poor guy's making the calls fault & if I ever get the call I will be politeness itself but I will give them feedback on how badly the process has been handled since the 20th.
Click to expand...
Completely agree except T UK have been making a mess of this for a lot longer than that! A year with no information and missed dates of release to not telling dealerships what was happening and allowing us to place orders… the website on order hour was awful for a lot of people and their social media support wasn’t much better…
 
Apparently 400 cars £1000 deposit =£ 400000 in the bank interest free, nobody’s see a car driven one , can’t buy one through a dealer so no haggling got to pay full RRP. If you walked into a dealer one of the first things you would ask is how long will I have to wait for one, most of us still don’t know . I’ve bought about 70 cars in my time this the strangest purchase I’ve ever made, and I think you have to pay in full before the car is delivered and you haven’t even seen it to inspect for any damage 😲
 
byebyeMX5 said:
6MT Pearl White, order confirmation at 10.44....and if Ive posted this in the wrong place someone help me out!!
Click to expand...
Welcome and you’re in exactly the right spot , I’ll add you to the list, and thanks for including your location , you’re #175 ✅👍😎
 
Smiffy said:
I'm not sure what impact the national holiday in Japan will have had on order processing. They had a shutdown from 29th of April until 8th of May with rumours of an extended shutdown due to supply chain issues. I guess the UK end can't do a lot if there is no processing going on at the other end.....

asia.nikkei.com

Toyota, Subaru extend Japan holiday shutdowns over supply crunch

Chipmakers to keep factories humming to address shortage
asia.nikkei.com asia.nikkei.com
Click to expand...
It does say in the article that "the halt lasts (from 30th April) until May 16 at certain lines at an Aichi factory of subsidiary Toyota Auto Body", so all whats is happening (orders not being updated for last two weeks)makes some sense now... "Subaru and Suzuki Motor are carrying out longer shutdowns for part of their operations" are mentioned as well in the article.
 
You must log in or register to reply here.
Back
Top