GR86 GR86 Delivery Tracking and Collection thread

garybee said:
Just looked at Japanese public holidays and i see why nothing's moved for a while now. Also have a car that started build on the Friday then paused. These won't be just 'Friday afternoon' cars. These are 'pre off for the Summer' cars. Nothing torqued' missing every 3rd bolt and they'll have forgot where they got to when they finally get back on it. Good luck :-D
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The Japanese have a different work ethic, to create a faulty product would bring shame on their whole team , Toyota don’t offer a 10 year warranty because they have to , they believe in their products, these are built in Gunma not Longbridge 👍

Buy a European car get a three year warranty, will sell you an extra two years for a several grand, enough said 😉
 
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AndyRC said:
The Japanese have a different work ethic, to create a faulty product would bring shame on their whole team , Toyota don’t offer a 10 year warranty because they have to , they believe in their products, these are built in Gunma not Longbridge 👍

Buy a European car get a three year warranty, will sell you an extra two years for a several grand, enough said 😉
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Here here! Cracking bunch of people, I've been twice to Japan and have a friend out there, seems to be true to me.
 
How do you give them your driving licence number, and when do they send through the small amounts to your bank account? My order is showing on MyT as 'in progress' but no contact for a while.....
 
bqf said:
How do you give them your driving licence number, and when do they send through the small amounts to your bank account? My order is showing on MyT as 'in progress' but no contact for a while.....
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You have to upload in the My Toyota under my purchased vehicles section, where it will specifically ask to upload Driving licence as image file JPEG or as PDF. If not just reply to the ORCA email confirmation you received from Toyota online, attaching driving licence.

Regarding small amounts to Bank account to verify, my understanding is no one has yet been requested to do that so far or they have changed the process now !
 
I can't see how you upload your driving licence? I've looked everywhere on the website.....
 
bqf said:
I can't see how you upload your driving licence? I've looked everywhere on the website.....
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If I recall they send you an email with a series of steps to follow , uploading driving licence is one
 
AndyRC said:
If I recall they send you an email with a series of steps to follow , uploading driving licence is one
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They asked me to upload again as they had a process issue. I tried the original method, which was no longer available. Phoned up, they asked me to reply with the license as an attachment....
 
I had the same thing happen. They requested that I upload my license again on the Toyota website... but with no conceivable way to do it I gave them a call Thursday last week. They said to simply email it over and as a bonus did my welcome call there and then. 10:23 order confirmation email (10:22 on their system) Expected October delivery .
 
I used an iPad and loading the licence was a pain, despite the photo being the format requested computer kept saying “no“ eventually managed to turn it into a PDF to get it to accept it 🤯
 
Finally MyT Has updated and online portal updated to processing order.

No update on developer tools yet.

It has taken some phoning and emailing to get to this point though.

James
 
mirokujames said:
Finally MyT Has updated and online portal updated to processing order.

No update on developer tools yet.

It has taken some phoning and emailing to get to this point though.

James
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How did you get them to update the status? If I remember correctly, we were in a similar situation with the order not updating on the app/website.
 
beorg said:
How did you get them to update the status? If I remember correctly, we were in a similar situation with the order not updating on the app/website.
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Phoned this morning and spoke to a gentleman called Max, super helpful. I just explained that I had followed all steps, tried to contact previous and was told to contact dealer who said to contact Toyota GB. So basically please don't tell me that. He came back and said I needed to send in a second ID, which I had never been asked for so he emailed across a request. Did this then about 2 hours later it updated.

He did say he was going to raise a query with Multimedia team :/ as there is ongoing issues.

I was quite open, in that I knew they were busy but there are a lot of nervous/anxious customers on a forum and everyone is getting different information (I think he understood/heard it before) and he was super genuine and apologetic and did try and reassure by saying don't worry if you have had a call/have an order number etc cars have been ordered, no indication on delivery date though. He did disappear for a while though and I was worried he was going to come back and say that I don't have a car, thankfully he didn't.

Basically, just call them and explain situation. It has taken me a week of calling/emailing/twitter/online chat though.

Good luck
 
mirokujames said:
Phoned this morning and spoke to a gentleman called Max, super helpful. I just explained that I had followed all steps, tried to contact previous and was told to contact dealer who said to contact Toyota GB. So basically please don't tell me that. He came back and said I needed to send in a second ID, which I had never been asked for so he emailed across a request. Did this then about 2 hours later it updated.

He did say he was going to raise a query with Multimedia team :/ as there is ongoing issues.

I was quite open, in that I knew they were busy but there are a lot of nervous/anxious customers on a forum and everyone is getting different information (I think he understood/heard it before) and he was super genuine and apologetic and did try and reassure by saying don't worry if you have had a call/have an order number etc cars have been ordered, no indication on delivery date though. He did disappear for a while though and I was worried he was going to come back and say that I don't have a car, thankfully he didn't.

Basically, just call them and explain situation. It has taken me a week of calling/emailing/twitter/online chat though.

Good luck
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I think it might be the same gent I spoke to when I had the initial call on 26/04 ( and no contact since then).

Funnily enough, I also was not asked for any additional ID at the time, so I wonder if that is the reason why I haven't heard since then?

Has he given you any inidication whether this issue would cause any delay with your order?

Would you be able to DM me the number you got through to them on, I'm inclined to give them a call as well as my situation seems to match yours.
 
beorg said:
I think it might be the same gent I spoke to when I had the initial call on 26/04 ( and no contact since then).

Funnily enough, I also was not asked for any additional ID at the time, so I wonder if that is the reason why I haven't heard since then?

Has he given you any inidication whether this issue would cause any delay with your order?

Would you be able to DM me the number you got through to them on, I'm inclined to give them a call as well as my situation seems to match yours.
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He didn’t seem to suggest that there would be a delay or that not providing anything g would delay however, I am taking things with a pinch of salt at the moment.

Tbh I never asked for an updated delivery date, the welcome call suggested aug/sept so I’m still hanging in for that I was just worried that a lot of people got a call and their car was instantly uploaded whereas mine wasn’t.

Number was 0344 248 0189

Cheers
 
On the My Toyota webpage (not the My T app), what are the various stages under the "My Order" section?

My order email was 10:07 (so early), yet under "My Order" section it is still only showing "We have received your details. The Toyota team will contact you soon via email to advise the next steps."

I've had the initial call from Toyota Online on 22nd April and uploaded driving licence on the day of order. Since then nothing. And my order doesn't show in the My T app either.

From an initlal fast start it has gone very slowly.
 
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volksdub said:
When you ring now you get the automated answer at the start saying, if you are ringing about your order of the GR86 please kindly wait to be contacted. For any other model please hold the line. :ROFLMAO:
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Yup, I got that same message yesterday after @mirokujames' advice of calling them to sort out MyToyota app issue and gave up on trying to get in touch with them that way for now.

Thankfully my dealer called me to confirm the order is now showing on their system with the estimated delivery date of 15/08/2022 and they will keep me updated on the order status.
 
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