GR86 GR86 Delivery Tracking and Collection thread

churchie said:
On the My Toyota webpage (not the My T app), what are the various stages under the "My Order" section?

My order email was 10:07 (so early), yet under "My Order" section it is still only showing "We have received your details. The Toyota team will contact you soon via email to advise the next steps."

I've had the initial call from Toyota Online on 22nd April and uploaded driving licence on the day of order. Since then nothing. And my order doesn't show in the My T app either.

From an initlal fast start it has gone very slowly.
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Mines exactly the same as yours, even the exact same time :p of order, so... meh nothing to worry about to be honest. We've had our calls, I'm sure we're fine. Just patience now sadly!
 
beorg said:
Thankfully my dealer called me to confirm the order is now showing on their system with the estimated delivery date of 15/08/2022 and they will keep me updated on the order status.
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Added you to the list. (y)
 
I'm so confused. Where are you guys finding an Order Tracking on the Toyota website?
 
After pestering my dealer for some information he has just called to say everything is in order but because the Toyota online order team only consists of 5 (yes thats FIVE) people they were extremely busy before the GR86 launch & are now just snowed under!!
Good planning Toyota!
 
To be honest... even with 5 people 400 orders shouldn't take that long.

Let's say you've got the following:

400 orders
/ 5 staff = 80 orders per staff.

80 orders x 15 minute phone call +5 mins dead time = 20 minutes per order
20 minutes x 80 = 1600 minutes total
1600 minutes / 60 minutes = 26.67 hours
Let's say the average working day is 10-4 for these chaps with an hour for lunch... so 5 hours for arguments sake.

26.67 hours / 5 hour working day = 5.334 days.

Obviously this is all assuming perfect conditions, every call is picked up. No dead time beyond 5 minutes per customer. Probably quite unrealistic .... but heck even if you double it from 5.334 days to 10 working days... it should still only take 2 weeks.
So I don't really get what is happening / why it's so poor with comms tbh...

Lets say each customer takes 1 hour of time = 400 hours / 5 staff / by 5 hour working day = 16 working days...

Meh I can see why 5 staff were picked tbh.. it shouldn't need any additional labour really. Perhaps it's a very new team with little experience, because even 1 hour per customer it should be done and dusted by now with ease.

Or perhaps they're being bombarded with phone calls saying "I couldn't order my GR86" / "I haven't had an update"
 
I think this team deal with all the Toyota online orders , initially the bZ4X was an online order only , plus any other folk decide to buy online , so they could be dealing with ,000s of orders with an extra 400 loaded in a very short time 🤷‍♂️
 
A couple of people have noted that only 2 in the team are aligned to GR86 orders and ordering online has only really been since halfway through COVID so realatively new and never in the volumes the GR86 threw at them in 90 minutes.

I'm not really expecting any more updates for a while. My delivery time says mid-July and I'm taking that as the very earliest date.

Shipping seems to take 40 days? (looking at GRY orders), the build itself takes 15 hours, give or take a few days moving the car about that puts me around the start of June before I'd expect it to move at all. 🤷‍♂️
 
volksdub said:
Mine is showing 11/07 and I was told late August early September
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That makes sense as all early orders appear to be getting a June/July estimated delivery. I wonder how these dates will correlate with what ETAs dealers can see on their systems.
 
It's looking more that there were far more rogues than we thought based on the dates. Technically I'm a "rogue" as I used the link before it went live but finished at 10:07, 10:08 Toyota emailed the link out.
 
Can anyone confirm if the developer tools only work once the car passes the "Order Processing" stage? Im on Order processing stage and its just showing "Null"/"No Status"
 
mirokujames said:
Can anyone confirm if the developer tools only work once the car passes the "Order Processing" stage? Im on Order processing stage and its just showing "Null"/"No Status"
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I’m at ‘Order Processing’ but do have a date using developer tools. Dealer has emailed me the same date also.

10:06 order.
 
mirokujames said:
Can anyone confirm if the developer tools only work once the car passes the "Order Processing" stage? Im on Order processing stage and its just showing "Null"/"No Status"
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Not to worry, mine wasn't showing in the app at all until yesterday but I had the phone call on 26/04 confirming Aug/Sept delivery, then a call from my dealer on Tue with an ETA of 15/08. Website still showing "Processing Order" with no ETA but hopefully it will update eventually, or I've been lied to all along. :ROFLMAO:
 
beorg said:
Not to worry, mine wasn't showing in the app at all until yesterday but I had the phone call on 26/04 confirming Aug/Sept delivery, then a call from my dealer on Tue with an ETA of 15/08. Website still showing "Processing Order" with no ETA but hopefully it will update eventually, or I've been lied to all along. :ROFLMAO:
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My welcome call they stated Aug/sept, dealer has no further detail of eta. Back to waiting for update emails, would just like a more firmer date so I can plan finance etc

J
 
mirokujames said:
My welcome call they stated Aug/sept, dealer has no further detail of eta. Back to waiting for update emails, would just like a more firmer date so I can plan finance etc

J
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Most people on here haven't had a welcome call but you're worried yours wasn't accurate enough 😂
 
Thank you DE-GR4

My excitement is building

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