Moonballs
Obsessed member
- Apr 19, 2022
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I plan to keep it, I just wonder what complications there would be trying to return a car that is no longer standard in this situation.
GR86 Vehicle Security
- Thread starter Sonic
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Vistalite
Totally Hooked
Is this through the financial ombudsman, as returning the vehicle is the only option with them?
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Did you get round to trying to fit the Cobra alarm? If so, does it all 'work' as it should?
I sent a complaint to the ombudsman for the missing alarm on my GR86 and after about 9 months the dealership reached out offering £200 compensation. I declined and asked the ombudsman to take their fair decision - arguing that the installation of any decent system will be more expensive....
Will update on the progress
Will update on the progress
MatC
Absorbed member
Got a reply from the ombudsman that toyota gb now offer to retrofit an alarm system and which dealer i want to take it to....I have 5 days to reply but not sure I want someone who don't know what they're doing working on my car !!
Presumably, this would be free of charge - so could other owners on here go to dealers and ask for a similar fitting, or would we have to complain to the Ombudsman first of all I wonder? Thoughts welcome.
MatC
Absorbed member
yes FOC as far as I understand it. I haven't responded yet....but with this retrofit option I gather it will now be more difficult for those who were pushing to get a higher compensation amount. It may well be due to the number of complaints, they thought it would now be more cost effective to reinstall an alarm than to negotiate with each and every one of us who complained?
It's interesting when in all previous corresponce, Toyota GB claimed it was not technically possible to retrofit the alarm and hence we had to take it or leave it. Now a sudden change in position, but no mention what needs to be dismantled in my car to install it.
Not sure whether it's only offered to those who complained but I wouldn't be surprised for Toyota GB to want to limit it to that.
Vistalite
Totally Hooked
That is an interesting development. I have just been contacted by The Motoring Ombusdman to say that my case is finally at administration stage so we shall see where it goes from here.
Perhaps you can share the email address you used so that all interested can write to the same contact point. My car was a cash purchase with GT86 trade-in directly through Toyota UK rather than a dealer.
paulR
Obsessed member
I decided to accept the original offer from Toyota of £200 several months ago. Whilst I was annoyed about the lack of alarm it doesn’t appear to have affected my insurance and I was a bit dubious about having an aftermarket system fitted. I guess the latest systems are far more advanced but I didn’t really want visible sensors in the car and having the wiring loom spliced into. But it’s good news that Toyota are offering that option to those who want an alarm 
ninjin
Totally Hooked
- Aug 29, 2023
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Just to update on my case.
I am cash buy so claimed via the motoring ombudsman. The first offer from Toyota in November was for £250 which I promptly refused. Then within a few days they increased the offer to £500 on 26/11/2024, which I accepted. Still have to see the payment but its only been a few weeks since acceptance.
The main content of the offer:
The business said: "We are sorry to learn the customer did not accept our offer of goodwill, as a further offer we can provide a total of £500 as goodwill to the customer. We hope this will bring this issue to a close and restore the customers faith."
Now to find time to fit the Cobra add on alarm!
I am cash buy so claimed via the motoring ombudsman. The first offer from Toyota in November was for £250 which I promptly refused. Then within a few days they increased the offer to £500 on 26/11/2024, which I accepted. Still have to see the payment but its only been a few weeks since acceptance.
The main content of the offer:
The business said: "We are sorry to learn the customer did not accept our offer of goodwill, as a further offer we can provide a total of £500 as goodwill to the customer. We hope this will bring this issue to a close and restore the customers faith."
Now to find time to fit the Cobra add on alarm!
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TUK have offered £500 compensation without having to go through the ombudsman, they also mention Toyota do not have an approved alarm/accessory that can be fitted to the GR86 and our Approved Centres would not be able to fit a non-genuine part. Therefore, we cannot support the cost of a non-genuine part or accessory and fitment as we would not be able to advise which brand or alarm can be fitted.
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ninjin
Totally Hooked
- Aug 29, 2023
- 532
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Take it! I wish I got to that stage so quickly. I think they knew that if they didn't pay out now, you would go ombudsman anyway and waste their time and get to same result.
At least they got some common sense now. Nice payout for Xmas!
ninjin
Totally Hooked
- Aug 29, 2023
- 532
- 762
no harm spending 5mins writing an email and giving it a go.
Did so over my morning coffee. I did speak to the Toyota Online rep about this issue in September 23, when finalising my payment, so it will be interesting to see the response.
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