RRG Macclesfield

Adgti

Adgti

New member
Dec 7, 2021
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My GR's first visit to the dealership for its 6 month check yesterday, at 2600 miles. Had all the oils changed too.....engine, diff and gearbox....plus alignment.
Travelled from Derby to be met by Richard on arrival.
Top class hospitality from him and the team.....and a top guy too !!
Definitely worth the travelling đŸ‘Œ
 
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Travelled from West Midlands. Great service from Richard and his team. Car is running better than before.
Cal.
 
In December I had my 1st service (GR86) at RRG Macclesfield - a 90 minute journey for me - but thougt it was worth it based on glowing reviews here. Driving home I notice a rattle which has got worse over the last 4 weeks. Took the car to my local dealer today who found that 2 bolts securing the undertray were missing and the other bolts were only finger tight!!! He said he suspected that the bolts hadn't been checked/tightened correctly during its last service... So for me, first time and last time at RRG Macclesfield. :(

Screenshot 2025-01-15 133842.webp
 
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I would expect that whatever car whatever garage would not miss this. I know that garages use the apprentices to undertake the simple tasks but all should be checked by the primary engineer/mechanic. No excuse whatsoever. If this was a certified person, they should be brought to task about it.

Suggest a conversation with the service & centre managers is required and advise that you won’t be back and perhaps refer to this forum in spreading the word/warning to others.
 
Sonic said:
That is just plain shoddy. You would expect a GR Centre to tighten every fastener at the correct torque!
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I don't know if they ever would have taken the undertray off. You can change the oil just by removing the little access hatch. Unless there's something I'm forgetting, they probably weren't torqued properly at the factory.

Edited typo
 
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Local dealer suspected, Mmm you should call RRG for a chat so as you can protect others. Lots of good reports on here ?
 
The under tray does not require removing for servicing. Nothing to suggest it can't be removed for an inspection or if you drop something onto the tray, or spilt oil on it mind you. I think it's definitely worth a conversation with RRG.

I'm sure if the rattle was addressed at the time it was heard there wouldn't be missing bolts and could have quickly been rectified with an apology and maybe some compensation. A month is quite a long time to go before having it looked at.

Let's put the pitch forks away folks.
 
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ZN8 said:
The under tray does not require removing for servicing. Nothing to suggest it can't be removed for an inspection or if you drop something onto the tray, or spilt oil on it mind you. I think it's definitely worth a conversation with RRG.
Click to expand...

The true test of a business is how it reacts when something goes wrong - I've called RRG Macclesfield 3 times since discovering this issue and the person I need to speak to is apparently always busy - 5 days later and my calls have not been returned... I won't hold my breath.

The video from the service they did in December clearly shows that the bolts had been removed... and if they had only removed the small panel to access the sump, any competent mechanic would notice that the main tray was loose. The rattle only started after this service - on the way home.

This is a clear failure by RRG Macclesfield. I don't want shoddy mechanics working on my car.
 
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Had mine serviced by RRG Bradford in May - 4 year old service, MOT etc all on service plan and a few days later my MOT ran out. They had forgotten to do it. Let them know I was annoyed and head office.
I suspect all service centres make mistakes. Just hope mine has learnt their lesson.
 
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My car is a December 2020 Circuit pack with full Toyota history. It has started going back to neutral from second gear. I chose to try Macclesfield based on their specialist experience and mostly good recommendations on here, even though they are two hours away.
I have called them 3 times in the last four days. No one answered when they tried to put me through to the service dept. so I was told they would call me back. They haven't. The third time I asked for Richard Mackay but he was not available - "I'll get him to call you". He hasn't.
So either a. I am doing something wrong
b. I keep getting through to the work experience lad
c. there has been a recent change of personnel or customer service ethos
or d. they do not want to know because it is 5 years old/51k and warranty claims are costing them too much.
Meanwhile I have a car which is not fit for purpose.
The disappointing thing is that non of the above surprises me...
 
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