GR86 GR86 Delivery Tracking and Collection thread

[xxGR86xx]

I received the email as well. They know I exist

 

[Grrrr-Woof!]

Toyota: You want answers?
GRZoo: I think I'm entitled to.
Toyota: You want answers?
GRZoo: I WANT THE TRUTH!
Toyota: YOU CAN'T HANDLE THE TRUTH!

 

[volksdub]

I'm in line for an ignition red MT, I wonder if there is anything that can be done to allow me to have your position?

(Assuming a - That it's OK with everybody else b- You don't feel like I'm jumping on your grave!)

The email distracted me and I didn’t phone after reading it. But as I was driving home I started thinking how long I could go without collecting the car once ready, before they refund me my deposit and cancel my order. My deposit was only £250 so going to leave the order in place I think and just ignore it for now. I’ve decided I don‘t want the car through this winter so will make them wait till I’m ready to take it next year in spring.

I’ve cancelled my duckbill order now, so might even change colour If the above doesn’t work.

 

[PriusEnvy]

No email yet, so either they're using an extremely slow email system to get these sent out, or they're only sending out to some and not all. Has everyone who's received this latest email that doesn't actually say much, other than there's a delay, have a car that's already sat in Derby?

Yes I got the email and my car has been in Derby since 30/08.

 

[Silver Fox]

No email yet, so either they're using an extremely slow email system to get these sent out, or they're only sending out to some and not all. Has everyone who's received this latest email that doesn't actually say much, other than there's a delay, have a car that's already sat in Derby?

I've not had any email either and as far as I know 'my' car is on a boat. Supports your hypothesis.

 

[LukeC22]

Any sources? Most of the time it's emissions or sound related, like apparently with the i30N's. As has been said before, the safety systems have been about for ages. They won't be that different

Haha well it’s definitely not the sound!!
When I saw it at Goodwood, my friends got the driver to rev it at the finish line.
Needless to say then just laughed at me as it was practically silent.

 

[Conscript]

I've not had any email either and as far as I know 'my' car is on a boat. Supports your hypothesis.

Same. Part of me rather selfishly hopes that it's only the cars which were shipped early and are already sitting in Derby which are requiring whatever rectification work is required, whilst those built later already had the changes made in the factory and are so still on schedule.

 

[Kosh]

Any sources? Most of the time it's emissions or sound related, like apparently with the i30N's. As has been said before, the safety systems have been about for ages. They won't be that different

Multiple emails from dealers to custumers in Europe and phone calls.
I'll try to find some "proof".

The story behind was, that some guy crashed a test car, because VCS was not working as expected, so they added an additional VCS mode.
That has to be approved by authorities and takes time.

This is one of RUMORS, why the cars are held at the ports.

edit: foudn this in the German forum:

Anmeldung - gt86drivers.de - Das Toyota GT86 und Subaru BRZ Forum

Die deutschsprachige Toyota GT86 und Subaru BRZ Community. Forum, News, Twitterupdates und vieles mehr, rund um Toyotas Sportflitzer.

forum.gt86drivers.de

There its stated, that it was posted here (or at gr86.org - its said "GR86 forum)

 

[callahan]

A proactive update email from Toyota!! ...but I mean, what is the actual point in sending somethig so horrendously pointless. They've clearly been passed feedback that people need an update and this is the crap they come up with

View attachment 7703

Hmmm, wonder if that was prompted by my cancellation email? At least it's something...

 

[Swizzle]

The response to my request for more details

 

[Kosh]

I don't its needed, that everybody posts the same mail

 

[SJR202]

Well I had a very nice voicemail this morning from Toyota GB after I replied to yesterday's 'update' saying they didnt know the reason for the additional delay or what the European requirements were (that is what I asked), but he said they'd be in touch as soon as they know more. He's called before and seems genuinely wanting to help. Of course someone somewhere in Toyota knows why they're stuck in port/Derby else they'd already be sending them out to the dealers shortly.

 

[beorg]

Well I had a very nice voicemail this morning from Toyota GB after I replied to yesterday's 'update' saying they didnt know the reason for the additional delay or what the European requirements were (that is what I asked), but he said they'd be in touch as soon as they know more. He's called before and seems genuinely wanting to help. Of course someone somewhere in Toyota knows why they're stuck in port/Derby else they'd already be sending them out to the dealers shortly.

Further proof that the poor guys at Toyota Online are kept in the dark and get barraged with passive-aggressive phone calls, emails and twitts from the prospective GR86 owners, seemingly through no fault of their own. No offense to anyone who's done it as we've all been fed up with the whole experience.

At the same time, that frustration should be channeled via a formal complaints procedure so hopefully it will put pressure on the corporate to improve their communication and work with the buyers and Toyota Online on making the experience better in the future.

 

[SJR202]

Further proof that the poor guys at Toyota Online are kept in the dark and get barraged with passive-aggressive phone calls, emails and twitts from the prospective GR86 owners, seemingly through no fault of their own. No offense to anyone who's done it as we've all been fed up with the whole experience.

At the same time, that frustration should be channeled via a formal complaints procedure so hopefully it will put pressure on the corporate to improve their communication and work with the buyers and Toyota Online on making the experience better in the future.

I've only ever asked politely and via email as in reality if they respond today or next week it'll make little difference. As you say, the people who respond/answer the phones have no ability to do anything other than tell you what they know. I think you'll always get more from someone when you're polite to them

 

[AndyRC]

Further proof that the poor guys at Toyota Online are kept in the dark and get barraged with passive-aggressive phone calls, emails and twitts from the prospective GR86 owners, seemingly through no fault of their own. No offense to anyone who's done it as we've all been fed up with the whole experience.

At the same time, that frustration should be channeled via a formal complaints procedure so hopefully it will put pressure on the corporate to improve their communication and work with the buyers and Toyota Online on making the experience better in the future.

The ultimate “Head of Complaints” at Toyota U.K.

Agustín Martín - Toyota Media Site

EmailFacebookTwitterLinkedIn Agustín Martín was appointed President and Managing Director, Toyota (GB) PLC, in October 2020. Prior to this, he was CEO Toyota Connected Europe (TCEU) and Vice President Connected Technologies at Toyota Motor Europe (TME),

media.toyota.co.uk

 

[beorg]

I've only ever asked politely and via email as in reality if they respond today or next week it'll make little difference. As you say, the people who respond/answer the phones have no ability to do anything other than tell you what they know. I think you'll always get more from someone when you're polite to them

Absolutely, I'm sure most forum members have been very civil in all interactions with the guys at Toyota, but equally there would have been some unwarranted anger directed at the wrong people who have very little influence on what they know and what they can tell us (as evidenced by your voicemail).

That's not to say pressure shouldn't be put on Toyota via appropriate channels to improve communication and the buying process for us in the future.

 

[drz252]

The ultimate “Head of Complaints” at Toyota U.K.

Andy mate, you don't make it to the top of a major corporation by listening to customers.

You make it to the top of a major corporation by listening to shareholders.

They sold 97,253 cars in the UK last year.

If you were a managing director at Toyota, how much company time would you waste on 400 angry little people, most of whom truly believe that they have no realistic alternative to tolerating the silence and delays and rumoured unreliability, before gratefully paying for their cars anyway? If any of them drop out, you have a thousand chumps lined up volunteering to take their place.

If he has any sense, Agustin will take one look at the Aygo and CH-R sales figures, and tell his deputy to tell his secretary to delete any e-mails about the GR86.

And then take a two-hour lunch.

 

[Conscript]

Well I had a very nice voicemail this morning from Toyota GB after I replied to yesterday's 'update' saying they didnt know the reason for the additional delay or what the European requirements were (that is what I asked), but he said they'd be in touch as soon as they know more. He's called before and seems genuinely wanting to help. Of course someone somewhere in Toyota knows why they're stuck in port/Derby else they'd already be sending them out to the dealers shortly.

This is what I find baffling. How can Toyota make the decision to hold cars, knowing that customers are expecting them, but not give the reason why to Toyota Online/UK so that they can update the customers?

 

[Silver Fox]

Andy mate, you don't make it to the top of a major corporation by listening to customers.

You make it to the top of a major corporation by listening to shareholders.

They sold 97,253 cars in the UK last year.

If you were a managing director at Toyota, how much company time would you waste on 400 angry little people, most of whom truly believe that they have no realistic alternative to tolerating the silence and delays and rumoured unreliability, before gratefully paying for their cars anyway? If any of them drop out, you have a thousand chumps lined up volunteering to take their place.

If he has any sense, Agustin will take one look at the Aygo and CH-R sales figures, and tell his deputy to tell his secretary to delete any e-mails about the GR86.

And then take a two-hour lunch.

Don't forget the golf in the afternoon...

 

[PaulT]

This is what I find baffling. How can Toyota make the decision to hold cars, knowing that customers are expecting them, but not give the reason why to Toyota Online/UK so that they can update the customers?

Perhaps Toyota in Japan has been dealing with EU authorities and is working on changes. Eventually TSBs will be issued and individual countries will see what needs to change, but maybe those are not ready yet.