GR86 GR86 Delivery Tracking and Collection thread

Bathroom_Security said:
Trouble is, I think Toyota know this and know then theres a queue of people lined up waiting

So literally dont care in the slightest
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Their care might not need to be with this car but this is my first ever Toyota order and will definitely be my last after this continual shit show of piss poor communication.

If it were a standard, run of the mill car with no production limits I'd have cancelled ages ago. It better blow me away when I get it now!

Delivery in 2 weeks or 2 months I don't really care about now tbh. Just tell us what's going on with some open an honest communication.
 
Just got off a call with the Toyota Online guys, I don't think they're having a very pleasant day.

Confirmed what was posted earlier, all orders delayed until early October. Two given reasons, one is to link up with a Europe wide launch, the other is some vague requirement to change something in the car to adhere with changes in the European environment. Neither the support guy or I knew what this meant, may be something to do with earlier GPF rumours from our German friends.

Their current course seems pretty set in stone with more info to come out to customers soon, although we have been told this before. I asked if there was any further avenue to take this as there was no point complaining to them about something they have no control over. They recommended that I send in a formal complaint, and the sentiment was the more that do this the better. I'm not usually one for such actions, but I think here I will make the exception. If only in the hope that Toyota reverses course and releases the cars... one can dream.

Hopefully we get more concrete information soon. If changes have to made to the car for safety or legality, its hard to take issue with a delay. But if it is purely a marketing gimmick for Toyota, funded by everyone's deposits, I find it rather unacceptable.

But remember, its not the call guys fault, don't take it out on them.
 
I feel like the Europe wide launch thing is a convenient cover for a mistake they’ve made, why not go as far as worldwide launch etc?

I’m not that bothered either way, just hope it’s not that speed limiting system that is soon to be required, I know it’s switchable but that nanny state bs leaves a sour taste in my mouth and would genuinely annoy me enough to sell the car if it has to be switched off for every journey.
 
Nobody tells the truth these days it’s all spin. Take everything with a large packet of salt. Oct who knows i wouldn’t rely on that being the end game
 
PROGRESS - My GR is in paint 🥳🤩😍

1358B5EE-10E0-49BA-BE22-86949859C322.webp


That’s my GaRage 😂😂😂
 
Conscript said:
This is the crux of the frustration. I'm not too bothered if the car gets delayed a little (although arbitrarily deciding to withhold built cars that are here is a bit galling), but it would be nice to be kept in the loop without having to ask. We were told "regular monthly updates" and so far, I don't think anyone has had that.
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The only update I've had during the process was asking for my second form of ID back on June 20th. Personally I'm glad that my car won't be coming til 2023 so I can save what I need to before then, but it's the lack of communication that others, and myself, have faced ever since giving Toyota £1000 of our hard-earned cash, and being kept in the dark. That's a huge custard pie in the face to anyone who has made arrangements for recieving this car this month. It's as though Toyota feel as though we should all be feeling lucky that we even got a car in the first place, and using that as an excuse not to tell us anything.
 
I think Toyota got this statement the wrong way round… under promise and over deliver!

No complaints with the online team, my recent call confirmed they seemed as much in the dark as us.

But as a major car manufacturer the customer service is piss poor. I am convinced the car will be worth it but just be honest with the customers, not much to ask.
 
Bathroom_Security said:
Funny how the attitude toward toyota has changed this week

Got stick for being negative a few weeks back and now it seems half the forum have boiling bladders
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Well yeah, it is hardly surprising. The first cars were expected to be with customers this week now its been pushed up until mid October. That's a pretty valid reason.
 
Thanks for the updates all, this is really 🤬 news and as someone who is normally upbeat and positive about my order, this winds me up.

At least provide some decent information why my car will be sitting in Derby gathering dust for 3 and a half months.

Makes me wonder if there is more to it than Euro alignment and surely Toyota wants our money?

Maybe I'll whack my electric blue duckbill on my crappy 10 year old Passat and pretend I have my car 😛
 
I've emailed the online Toyota team today. I've just asked for a general update on my order as I know the car is in the country etc. I've also let them know that I'm disappointed with the updates provided so far after a £1000 deposit etc.

I'm not desperate for it to be delivered asap but I would just like some clarity around a collection date so I can arrange the sale of my current car.

If I hear back any information that hasn't already been posted on here I will add it on here.
 
Danbird93 said:
I've emailed the online Toyota team today. I've just asked for a general update on my order as I know the car is in the country etc. I've also let them know that I'm disappointed with the updates provided so far after a £1000 deposit etc.

I'm not desperate for it to be delivered asap but I would just like some clarity around a collection date so I can arrange the sale of my current car.

If I hear back any information that hasn't already been posted on here I will add it on here.
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Good luck with getting a reply, I emailed them on Tuesday for a similar update and, like all previous emails, have received nothing back so far. I know people who have been speaking over the phone to the customer service team are saying they are lovely people, but it doesn’t take that much effort to reply, even if it’s to say they have no further information yet.
 
Building up some pressure maybe a good idea to make them release an official statement.
Maybe we should try to contact the press.

Note: My goal ist just to get some information about that 35000€ i paid...
 
Early on in the process I sent a couple of emails asking for clarity on a finance issue and the fact I incorrectly had two cars on order. I had no reply for weeks.

As soon as I sent an email with ‘complaint’ in the subject header. I received an apologetic email answering all my previous questions, they said my earlier emails had been overlooked.

It’s not nice to complain but unfortunately seems to be the only way they would have responded.
 
Nick said:
Good luck with getting a reply, I emailed them on Tuesday for a similar update and, like all previous emails, have received nothing back so far. I know people who have been speaking over the phone to the customer service team are saying they are lovely people, but it doesn’t take that much effort to reply, even if it’s to say they have no further information yet.
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Thanks yes I imagine this will sadly be the case!
 
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