GR86 GR86 Delivery Tracking and Collection thread

mirokujames said:
Was this from Toyota Online?

I got told Jan from dealer but unsure whether to believe as Toyota Online said the dates dealers have are phantom dates needed for system 🤷‍♂️🤦‍♂️🤣
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Yep, dealer hasn’t been able to give me a date and said to deal with the online team directly until it actually shows up.
 
v8s said:
Well it didn't say this yesterday!

View attachment 11097

Was hoping it might not be till early next year for this stage, oh well, mustn't grumble :)

How long is it until it arrives at Portbury? At least that part of it's journey seems to be fairly consistent, what happens after is anybodys guess (but I assume things will start to get consistent now the blockage has been cleared)
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By now you should know to assume nothing. The process has so many random elements of apparent stall points its best just to shut it out.

When it happens, it happens. Expectation breeds feelings of frustration, so don’t expect 🤣
 
So just called Toyota online. Likely to be a 2023 delivery now. I have just been sent the reg and VIN so just waiting on it being delivery to the dealer. Frustrating being a 10:10 order and still having to wait but luckily i have a second car and also means i get another month to save . My main annoyance is that we have to call to get the info. i apologised that i had to and appreciated that they likely had a lot of calls requesting info, but if i hadn't i wouldn't have known:

a). I now have Reg and Vin
b). The car is likely to be jan 2023
c). They have the 3 day insurance and quote for the year.. even though this failed when i tried to fill in the form and online team said i needed the reg
d). Toyota insurance should incl. the ducktail but need to get confirmation when i call.
 
Apparently mine has moved forward in the queue for PDI in the prison car park. At least it hasn't moved backwards. It's going to arrive 10 minutes after I've set off on my Christmas travels in my currently immaculate trade-in car I reckon.
 
For those who's car have arrived, how quickly do things move I've presumed it's the following order:
app will show car arrived
toyota online calls you to finalises payments
dealer calls you arrange pickup
pickup and enjoy the car!
Or did folks have to chase toyota online at any stage?
 
They seem to have stopped responding to emails. Just called for an update after sending 2 emails in the last week asking for updates to be told mine is now on a transporter ready to be dispatched and will be at the dealer in the next 2-3 days. I've asked them to remove transport film so the car can properly be checked for marks having seen others.
 
grzoostuff said:
For those who's car have arrived, how quickly do things move I've presumed it's the following order:
app will show car arrived
toyota online calls you to finalises payments
dealer calls you arrange pickup
pickup and enjoy the car!
Or did folks have to chase toyota online at any stage?
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Not how mines been

1. Ask for payment
2. Make Payment
3. Had to chase Online
4. Online tells you car is dispatched
5. Dealer says car hasn't turned up but will get it PDI'd as soon as it done (dealer seems good, online.....)

App hasnt changed at all. I think its luck of the draw the car might turn up before you pay. I've just given up and even though Toyota have all my money and I have no car not much you can do to computer says no attitude.
 
rdmsport said:
They seem to have stopped responding to emails. Just called for an update after sending 2 emails in the last week asking for updates to be told mine is now on a transporter ready to be dispatched and will be at the dealer in the next 2-3 days. I've asked them to remove transport film so the car can properly be checked for marks having seen others.
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Don't email, phone. Emails can be ignored.

Picking mine up Saturday. Dealer has been fantastic, genuinely feel they care, didn't want the car being moved in the snow and said they would leave it to melt off as opposed to being dusted off, they are putting it in the showroom despite it being dirty with the transport film left on so it doesn't have to be defrosted on collection day.
 
pss3jlh said:
Not how mines been

1. Ask for payment
2. Make Payment
3. Had to chase Online
4. Online tells you car is dispatched
5. Dealer says car hasn't turned up but will get it PDI'd as soon as it done (dealer seems good, online.....)

App hasnt changed at all. I think its luck of the draw the car might turn up before you pay. I've just given up and even though Toyota have all my money and I have no car not much you can do to computer says no attitude.
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Had email asking for payment which I ignoted

A week later car turned up at dealer and app gave me a notification

I made payment

Just waiting to collect car hopefully Saturday
 
cc3 said:
Had email asking for payment which I ignoted

A week later car turned up at dealer and app gave me a notification

I made payment

Just waiting to collect car hopefully Saturday
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Yeah I probably shouldn't of paid but trusting what the online team told me that the car had been dispatched. Not much anybody can do I suppose. Dealer seems on it to be fair and some of the guys of here have already collected from them so they've been asking me if I want the same instructions
 
grzoostuff said:
For those who's car have arrived, how quickly do things move I've presumed it's the following order:
app will show car arrived
toyota online calls you to finalises payments
dealer calls you arrange pickup
pickup and enjoy the car!
Or did folks have to chase toyota online at any stage?
Click to expand...
Yeah this seems to be different for everyone.

My car turned up at dealer
I arranged with the dealer to inspect the car
I had to ask Toyota to send me a payment link
I paid then 2 days later (today), had to chase to check they actually received it
TUK now apparently talking to dealer to see when PDI will be finished and will come back to me to confirm collection date...
 
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