Recent content by MatC

Due to lack of use - sadly letting my car go. I already have an offer from one of the online platforms for GBP 28,500 which I think is decent for trade and likely to be collected late next week. Thought I'd give it a go here on the off chance someone might be interested and possibly offer me a...

With all the activity going on, I messaged TUK directly few days ago as I didn’t get anything further from the ombudsman. Just got a reply today confirming that fitting an alarm is not possible , no explanation why I was told otherwise. They however only offered 250 despite me saying I’ve heard...

yes FOC as far as I understand it. I haven't responded yet....but with this retrofit option I gather it will now be more difficult for those who were pushing to get a higher compensation amount. It may well be due to the number of complaints, they thought it would now be more cost effective to...

Got a reply from the ombudsman that toyota gb now offer to retrofit an alarm system and which dealer i want to take it to....I have 5 days to reply but not sure I want someone who don't know what they're doing working on my car !!

Whilst I’m still eagerly awaiting a response from them can I clarify whether I understood that you were actually offered the option to return the car or was that your proposal to them?

I’ve been waiting since mid June for the outcome of adjudicator. I’d always asked them to take the car back and hence never offered any compensation for the alarm (well they did and then withdrew it saying it was a mistake) At 800 miles covered so far, I’d gladly give them the car back at 15p/mile!

I’ve just gone and checked and my car does not have the bungs in place. The car is due its first service next month and I suppose it can wait. I’ll be keeping an eye out in developments here to ensure I’ve got the info on hand to discuss with the dealer. The area around the hole where the bung...

wow so another update and turn of events. the MO said that the email they sent to me with an offer for resolution was a mistake and now the matter is going straight to adjudication.......wonder what that means? Toyota GB taking a hard stance and not offering anything at all? Maybe my email was...

May

It was the MO. I lodged the case in November 2023 and it was in May 2024 that it was assigned and i was asked to submit evidence etc. to be fair it all moved relatively quickly once it got assigned but I was also quick in giving them what I had.

Moderators please edit or delete this post if not appropriate in terms of sharing of information: I have had an update from the Omnbudsman who said Toyota offered 250 for me to fit an alarm. They said if I reject this offer then it will be moved to adjudication stage and a decision will be...

I suppose that's why there's so many hit and run cases in the UK as they can take a gamble and see if they get away with it if there's no witness or their reg wasn't taken. Worst case it's impacting their renewal which would have been the case even if they stopped and exchanged details, unless...

Could you explain what you mean as not having to use my own insurer? In the process of googling after the incident, I did come across a few links that claimed they could process a claim for you as long as you hadn't contacted your own insurer. Are you referring to these and are they...

Another good point and proves how this forum is a a great source of help and useful information. It's no everyday we have an accident (first time in 30 years since I claimed and hope we all never need to), but being able to leverage on everyone's experience is a real help. I only wished I asked...

I filed a case online with all the details - but reading the small print after submitting, they said I won't hear back from them to update the case unless I need to submit more evidence, give statement or appear in court etc. So there's no knowing whether they would do anything but can only hope...