Search results

I have just received an email from The Motor Ombudsman "We've now completed our review and we've confirmed that this is something we're able to investigate further. Your case is waiting to be allocated to one of our case administrators. When your case is picked up, we'll get in touch to...

Toyota need to fix the issue for any customer who is unhappy about it. It shouldn't matter if it's one person or a thousand. Anyone bothered should escalate to Trading Standards and The Motor Ombudsman. Online lists of disgruntled owners will be far less effective than TS or TMO

Do it!

The specification document on Toyota.co.uk has also been changed so it no longer notes alarm+immobiliser. In other news I think my cc company are going to reject my S75 claim as the legislation says it only applies to purchases between £100 and £30,000. I bought the auto so I'm outside the...

[email protected] Good luck!

The manual says ALARM *if fitted

Only reason I can think they're asking for the mileage is if they're going to agree to let you reject and they want to calculate a reasonable amount to take off the refund to cover your use of the vehicle. Given The Motor Ombudsman's quoted 6 month wait for action I've also raised a case with...

PayPal sent. Great idea!

I expect Toyota to provide what I paid for. Will I get rid of the car if they don't? No. As you say I'm not inclined to cut my nose off to spite my face. I fully expect Toyota to offer something. They are clearly in breach of their responsibilities with regard to consumer protection...

I think everyone affected should do the Trading Standards plus cc company approach. If Trading Standards AND the banks apply pressure I expect Toyota will make things right. https://www.citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

It has just occurred to me that we all paid our deposits by card and therefore possibly have recourse under Section 75 of the Consumer Credit Act. I'm going to raise a complaint via Trading Standards AND my credit card company.

I raised a case with The Motor Ombudsman the other day after receiving Toyota's email. The confirmation email quotes ~6 months to even look at it: " Timescales We are currently experiencing delays in getting cases to administrators on new complaints, and it typically takes us at least 6...