On Friday I had the best main dealer experience for well over a decade, I don't say that on a whim I can reassure you.
I know I am not alone that I get apprehensive when the car has to go to the main dealers, in the past I have had dents in doors, marks in the paint from someone with a dirty sponge who washed the car even thought I said don't and had a big sign hanging from the rear view mirror 'do not wash this car', you know the experiences, mine are from dealerships around Edinburgh, Glasgow and the central belt!
I was looking at my options for a run in oil change; DIY, a trusted independent or main dealer. I phoned a couple of the main dealers, 'we only do a service', ' the computer isn't coming up with that as an option', was about to give up and thought I would try the Hamilton Toyota dealership where I spoke to a very friendly and knowledgable service lady by the name of Fiona Hattie, who took my ask and phoned me promptly back with a price I thought was fair, considering I asked for oil, filter and scope of the sump regarding the concerns over RTV sealant. I asked if they were approved to work on GR cars and she confirmed 'yes' and the car would be work on only by Ryan Hay, who is their master tech and fully trained to work on GR 's.
I arrived at the dealership at 8am and by 8:30 I was in a well appointed pod to work from, fresh coffee in hand, met Ryan who assured that my car was in good hands and would pop back once the oil was drained to look in the sump with him and scope. He explained in detail about the RTV issue without being asked or prompted. A short time later I was shown through to the workshop and we had a good look round and he confirmed all was as it should be with no signs of sealant. The oil was sieved & filtered, it was clean with no sealant!
Ryan is a true car enthusiast who spends him free time rebuilding his 2nd 90's 1.5l Toyota hatch that he rallys (when he finds time outside of family duties), he was really enthusiastic to talk about the GR and I couldn't have met a nicer guy who is simply into his cars and respects them.
As I was settling the bill Fiona said she would let Ryan know to bring the car round to the entrance so it is not parked up so I could simply walk out and drive away. True enough car was presented outside Ryan got out, asked if I wanted to keep the steering wheel, gear knob and seat temp covers, which I did, and he informed me it was a pleasure meeting and speaking to a GR and car enthusiast and he left me a little something in the back as a thank you for choosing them and hope to see me again for its first and future services. And guess what, the car wasn't cleaned!!!
To be totally honest I was blown away, flawless experience and it was well worth the 45 mins drive, sadly where I live all dealerships and my trusted Edinburgh located independent are all 45 mins away!
In summary, if you are looking for a main dealership that won't leave you sweating when you hand your key over, you value good customer service and happy to drive the distance, I can recommend that you phone and ask to speak to Fiona - 01698 711610.
Cheers
I know I am not alone that I get apprehensive when the car has to go to the main dealers, in the past I have had dents in doors, marks in the paint from someone with a dirty sponge who washed the car even thought I said don't and had a big sign hanging from the rear view mirror 'do not wash this car', you know the experiences, mine are from dealerships around Edinburgh, Glasgow and the central belt!
I was looking at my options for a run in oil change; DIY, a trusted independent or main dealer. I phoned a couple of the main dealers, 'we only do a service', ' the computer isn't coming up with that as an option', was about to give up and thought I would try the Hamilton Toyota dealership where I spoke to a very friendly and knowledgable service lady by the name of Fiona Hattie, who took my ask and phoned me promptly back with a price I thought was fair, considering I asked for oil, filter and scope of the sump regarding the concerns over RTV sealant. I asked if they were approved to work on GR cars and she confirmed 'yes' and the car would be work on only by Ryan Hay, who is their master tech and fully trained to work on GR 's.
I arrived at the dealership at 8am and by 8:30 I was in a well appointed pod to work from, fresh coffee in hand, met Ryan who assured that my car was in good hands and would pop back once the oil was drained to look in the sump with him and scope. He explained in detail about the RTV issue without being asked or prompted. A short time later I was shown through to the workshop and we had a good look round and he confirmed all was as it should be with no signs of sealant. The oil was sieved & filtered, it was clean with no sealant!
Ryan is a true car enthusiast who spends him free time rebuilding his 2nd 90's 1.5l Toyota hatch that he rallys (when he finds time outside of family duties), he was really enthusiastic to talk about the GR and I couldn't have met a nicer guy who is simply into his cars and respects them.
As I was settling the bill Fiona said she would let Ryan know to bring the car round to the entrance so it is not parked up so I could simply walk out and drive away. True enough car was presented outside Ryan got out, asked if I wanted to keep the steering wheel, gear knob and seat temp covers, which I did, and he informed me it was a pleasure meeting and speaking to a GR and car enthusiast and he left me a little something in the back as a thank you for choosing them and hope to see me again for its first and future services. And guess what, the car wasn't cleaned!!!
To be totally honest I was blown away, flawless experience and it was well worth the 45 mins drive, sadly where I live all dealerships and my trusted Edinburgh located independent are all 45 mins away!
In summary, if you are looking for a main dealership that won't leave you sweating when you hand your key over, you value good customer service and happy to drive the distance, I can recommend that you phone and ask to speak to Fiona - 01698 711610.
Cheers
Ayethankyoo ..
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